Senior Customer Success Manager, Strategic Accounts

About 9fin

9fin is the AI platform powering global debt markets — the world’s largest asset class at over $145 trillion.

Debt markets are vast, global, and mission-critical, yet still run on fragmented data, PDFs, and manual workflows. 9fin replaces this broken infrastructure with a single platform that centralises proprietary credit data, deep analysis, and high-value workflows across global markets.

Today, 9fin powers teams at 300+ blue-chip institutions worldwide, including global banks, asset managers, private equity firms, law firms, and advisors. The business is scaling at exceptional speed, with rapid expansion in the US and best-in-class retention driven by deep workflow adoption.

We’re at a defining inflection point. With proven product-market fit and strong, global market pull, 9fin is accelerating toward becoming the category-defining platform for debt markets worldwide.

The opportunity

The Account Management Team is at the forefront of building client relationships and driving revenue through enhancing clients’ workflows. Customer Success will be a newly created function and extension of our AM team. They will collaborate closely with the account managers and innovate on new ways to partner with the 9fin client base.

The role focuses on ensuring that our clients fully understand our product offering and seek to improve usage of our platform using data to drive innovative communication.

There is also a high degree of collaboration between other teams to execute the usage growth strategy; enhance our high quality, high functioning, great looking, easy to use products; and to produce a top-tier customer experience.

This customer success position is unique and the strategy will be to deliver on specific projects over the course of a customer lifecycle, meaning that we are looking for a commercially minded individual that can build a high performing strategy from zero.

This is an opportunity to join a highly motivated and driven team within an exponentially growing business, servicing the largest financial market in the world, giving you the opportunity to accelerate your sales career.

This role requires 3 days in our NYC office.

What you'll work on

Every day is different, but here’s an example of the kind of things you’ll work on:

Become a 9fin expert with a strong understanding of our products and services

Partner with the account managers on specific client projects to drive and ensure growth within the accounts

Become the voice of the client when delivering on internal projects by ensuring our clients’ needs are consistently met

Develop bespoke KPIs and strategies for accounts and introduce performance data driven insights to our clients

Leverage existing customer relationships and expand the network of relevant contacts within each account to ensure 9fin continues to be the partner of choice for their needs

Attend relevant industry conferences and events

Maintain up to date records of client interactions via our CRM

Requirements

This role will be a great fit if you have:

6+ years of relevant account management or Customer Success experience (Capital Markets, B2B Sales or Business Development)

A strong knowledge of financial markets, and a demonstrated ability to build strong relationships within buyside, sellside & advisory community

A track record of managing & growing a book of enterprise clients (min $1m+ book of business)

Ability to plan and prioritize important tasks and work with accuracy and attention to detail

Effective written and verbal communication skills conveying messages accurately and concisely

Team player, but also able to work effectively alone (help is always at hand if you need though!)

Existing relationships / network within the Leveraged Finance community would be beneficial

Our benefits

• We’re a scaling start up and we enjoy sharing our success, when the company
• succeeds, we always reinvest that in our people. We also offer huge amounts of responsibility, an abundance of opportunity for growth and a platform to truly excel.

Financial & Insurance

Competitive Salary: $140,000-$175,000

401(k) (9fin pay 3%, employee contributions are uncapped)

Private Health Insurance, with Dental and Vision

Paid sick leave

Disability Insurance (New York)

Commuter Benefit

Time off

25 vacation days per year

Local public holidays

Work abroad for up to 3 months a year

1 month paid sabbatical after 5 years of service

Enhanced parental leave & flexible working arrangements available

Training & Culture

Professional learning and development budget

AI experimentation budget of $1,000 per employee to trial AI tools

Bi-annual team socials

Summer and Winter company social events

Hybrid Policy

9fin is a hybrid company, and the office is a regular part of how we work. From January 2027, all employees will work from their designated 9fin office on Tuesdays and Wednesdays. Some teams may be asked to be in the office more often, where the nature of their work calls for it. For the rest of the week, you may work from wherever works best for you and your team. Your Talent Partner will share hybrid working details for this role.

9fin is an equal opportunities employer

At 9fin we are dedicated to building and promoting a fair and inclusive workplace where everyone can reach their full potential and truly belong. We recognize that building diverse teams enables a more creative and productive environment. If you’re excited about this role but your experience doesn’t perfectly align with the job description, we encourage you to apply anyway. You might just be who we’re looking for — either for this role, or perhaps another.