Senior Customer Success Project & Enablement Manager (all genders)

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The Role

Drive project coordination across Customer Success and enable CSMs to work effectively through the right tools, workflows, and processes, while taking end-to-end ownership of select projects related to Customer Success, from planning through execution.

What you'll do

Coordinate and supervise projects across Customer Success

Track project deadlines and deliverables; support workload, timeline and roadmap planning across projects

Prepare, maintain and distribute departmental KPI reports

Identify and implement process improvements for operational efficiency

Identify, evaluate and drive the adoption of AI-powered solutions within Customer Success

Ensure Customer Success Managers are equipped to work effectively with existing tools and workflows, supporting adoption across the team

Promote knowledge sharing and enablement activities across the team

Drive initiatives independently, from concept to measurable outcome

What you bring to the table

Significant experience in project coordination/management, ideally in a B2B, SaaS or Customer Success environment

3+ years working closely with Customer Success or customer-facing teams

Proven track record of independently leading and delivering complex, cross-functional projects

Strong project management skills to run multiple initiatives in parallel, manage times proactively and keep multiple stakeholders aligned

Proficiency with reporting and analytics (KPI dashboards)

Hands-on experience with Customer Success platforms, ideally Planhat; Salesforce, Lightdash and Gong are a strong plus

Practical experience with AI tools and automation

Strong organisational and communication skills

Hands-on mentality with the ability to independently drive topics

Fluent in English with German language proficiency a plus

About Lucanet

Lucanet is the CFO solution platform for modern finance and tax teams, automating processes from consolidation and financial planning to tax compliance, ESG reporting, and cash management. More than 6,000 companies worldwide rely on our easy-to-use, out-of-the-box SaaS platform. We're PE-backed and growing across global markets.

Behind the platform is a global team of 900+ people who care about doing the work well. We challenge each other to move fast without cutting corners and build solutions that change how finance and tax leaders operate. If you want your work to have real reach, and your growth is important to you, Lucanet is the right place for you.

Discover more about Lucanet as an employer.

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Everybody is different here and we like it that way. We welcome people of every gender identity, sexual orientation, ethnicity, national origin, religion, age, and disability, exactly as they are. What you bring is what matters. If you need an adjustment to take part in our hiring process, let us know. See yourself in this role? We want to hear from you.

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Data protection

Your personal data will be processed in accordance with GDPR requirements. Find out how we keep your data safe: Lucanet data protection policy .