Senior Data Analyst

About the job

Senior Data Analyst

We are looking for a detail-oriented and analytical Operations Executive to support business operations, CRM management, MIS reporting, and process improvement initiatives. The role will work closely with leadership and cross-functional teams to ensure operational efficiency, data accuracy, and actionable business insights that drive performance and decision-making.

Key Responsibilities

• •Manage and maintain CRM systems, ensuring data accuracy, integrity, and user compliance.
• •Prepare and publish daily, weekly, and monthly MIS reports and dashboards.
• •Track business, sales, operational, and productivity KPIs and provide performance insights.
• •Analyze data trends, identify gaps, and recommend corrective actions to improve business outcomes.
• •Support leadership with reporting, forecasting, and business performance reviews.
• •Develop, document, and improve operational processes, SOPs, and workflows.
• •Drive process improvement and automation initiatives to enhance efficiency and productivity.
• •Collaborate with Sales, Marketing, Student Success, Finance, HR, and other teams to support operational requirements.
• •Ensure compliance with established processes, reporting standards, and operational controls.

Requirements

• •Bachelor's degree in Business Administration, Operations, Analytics, Management, or a related field.
• •4-8 years of experience in Operations, MIS, Business Analytics, CRM Administration, or Process Management.
• •Strong proficiency in Microsoft Excel and reporting tools.
• •Experience working with CRM platforms such as Zoho, HubSpot, Salesforce, or similar systems.
• •Strong analytical, problem-solving, and data interpretation skills.
• •Excellent communication, coordination, and stakeholder management abilities.
• •Experience with Power BI, Looker Studio, or other dashboarding tools will be an added advantage.

What We're Looking For

• •Strong attention to detail and data accuracy.
• •Process-driven mindset with a focus on continuous improvement.
• •Ability to manage multiple priorities in a fast-paced environment.
• •Proactive, solution-oriented, and highly organized professional.