Senior Delivery Manager

About Us

Chorus Innovations is a fast-growing healthcare technology company with an adaptive platform as a service (PaaS) that enables the rapid development of mobile, desktop, text messaging and interactive voice applications. Chorus’ platform currently powers transformative healthcare, biomedical research and community health projects across institutions and public health agencies nationwide. We believe every community should have world-class health technology so they can thrive.

Our mission is to improve the lives of people and communities by democratizing technology development in health and research.

About the Role

The Senior Delivery Manager is responsible for driving complex healthcare technology implementations from early discovery through go-live and stabilization. This role sits at the center of client delivery and is expected to bring structure, urgency, and clarity to work that often starts out ambiguous.

You will serve as the operational owner across assigned accounts, partnering closely with clients, Product, Design, Engineering, Data, Clinical Solutions, and SLT. Your job is to turn scope, client priorities, discovery outputs, and technical inputs into a clear delivery path that teams can execute against. That means owning the plan, surfacing risks early, driving decisions, and making sure the right people are engaged at the right moments.

This is not a passive project tracking role. A successful Delivery Manager at Chorus actively leads delivery forward by shaping requirements, coordinating discovery and design, ensuring backlog readiness, managing governance, and preparing teams and clients for launch. You will be expected to create momentum, reduce churn, and ensure delivery stays aligned to scope, quality, timeline, and client outcomes.

What You’ll Be Doing

Client & Account Ownership

Serve as the day-to-day delivery owner for assigned client accounts, ensuring clear visibility into priorities, status, risks, blockers, decisions, and next steps.

Own the operational rhythm of the account, including internal account team meetings, client delivery updates, RAID management, milestone tracking, and escalations.

Build trust with client stakeholders through clear communication, follow-through, and thoughtful expectation management.

Ensure client commitments are tracked against scope, timeline, budget, and delivery capacity.

Discovery, Design & Requirements Leadership

Lead and coordinate discovery sessions with the appropriate Product, Design, Engineering, Data, Clinical, and client stakeholders.

Ensure discovery produces usable outputs, including workflow decisions, process flows, business rules, requirements, open questions, and follow-up actions.

Partner with Product and Design to move from client input to validated requirements, concepts, designs, and implementation-ready artifacts.

Identify gaps in workflows, requirements, edge cases, dependencies, data needs, and operational assumptions before work enters development.

Drive documented alignment or written sign-off on key requirements and design decisions when needed.

Scope-to-Delivery Planning

Translate contractual scope, product requirements, and client priorities into a sequenced delivery plan.

Partner with Product, Engineering, and leadership to validate feasibility, sequencing, dependencies, and delivery capacity.

Create and maintain delivery plans, milestone views, Gantt charts, delivery health updates, and executive-ready summaries as needed.

Proactively surface misalignment between contracted scope, sales commitments, product readiness, engineering capacity, and client expectations

Delivery Governance & Execution

Establish and maintain strong governance across assigned accounts, including RAID logs, decision logs, action trackers, recurring cadences, and escalation paths.

Track delivery health across timeline, budget, scope, quality, dependencies, risks, and resource needs.

Identify risks and blockers early, assess impact, drive mitigation plans, and escalate with clear recommendations.

Ensure internal teams understand what is being delivered, why it matters, what is blocked, and what decisions are needed.

Backlog & Readiness Management

Partner with Product Managers, Technical Leads, and Engineering teams to translate client-specific work into a healthy and prioritized backlog.

Support refinement of epics, user stories, acceptance criteria, test considerations, dependencies, and sequencing.

Ensure tickets meet the agreed definition of ready before entering development.

Help prevent churn by identifying unclear requirements, missing decisions, or incomplete handoffs before sprint work begins.

Cross-Functional Coordination

Align the right contributors across Product, Design, Engineering, Data, QA, Clinical Solutions, Client Success, and leadership.

Facilitate structured handoffs across discovery, design, build, testing, UAT, launch, and hypercare.

Drive follow-through by clarifying ownership, documenting decisions, and ensuring next steps are visible and actionable.

Serve as the connective tissue between client needs, product direction, technical execution, and operational delivery.

L aunch Readiness, UAT & Hypercare

Own delivery readiness for UAT, launch, go-live, and post-launch stabilization.

Coordinate UAT planning, test scenarios, client validation, defect triage, launch checklists, training readiness, operational handoffs, and hypercare support.

Partner with Product, QA, Engineering, and client teams to ensure issues are tracked, prioritized, resolved, and communicated clearly.

Drive post-launch retrospectives and incorporate lessons learned into future delivery practices.

Delivery Standards & Continuous Improvement

Contribute to Chorus delivery playbooks, templates, operating rhythms, and standards.

Help standardize practices for discovery, requirements validation, backlog readiness, RAID management, executive reporting, UAT, launch, and hypercare.

Identify process gaps across the delivery lifecycle and help implement practical improvements that increase clarity, accountability, and consistency.

What We’re Looking For

5+ years of experience in delivery management, project management, implementation leadership, client delivery, or consulting within a technology, healthcare, public sector, or SaaS environment.

Proven experience managing complex, multi-stakeholder software implementations from planning through launch.

Strong ability to lead cross-functional teams through ambiguity, competing priorities, and evolving client needs.

Experience translating scope, requirements, designs, and technical inputs into actionable delivery plans.

Demonstrated ability to manage timelines, milestones, risks, dependencies, decisions, and executive-level delivery updates.

Strong client-facing communication skills, with the ability to create clarity, manage expectations, and escalate risks thoughtfully.

Experience working with Product, Design, Engineering, QA, Data, and business stakeholders to move work from discovery through delivery.

Familiarity with agile delivery practices, sprint planning, backlog refinement, and associated tooling. i.e. Jira.

Structured, proactive, detail-oriented, and comfortable bringing order to ambiguity.

Strong judgment and ownership mindset, with the ability to identify what needs to happen next and drive it forward.

Background in user acceptance testing, go-live planning, training coordination, launch readiness, and hypercare delivery.

Nice to Have

Experience working in public health, behavioral health, Medicaid, government technology, or healthcare delivery environments.

Understanding of healthcare workflows, care coordination, referrals, assessments, case management, crisis response, EHRs, interoperability, or data migration concepts.

Experience supporting enterprise or public-sector