Senior Demand Planning Manager

Where Trust Leads, Bold Ideas Grow, and Community Thrives

Paula’s Choice, a global skincare leader founded in 1995, empowers individuals to define beauty on their own terms through science-backed products. Our mission comes to life through four core values that guide our actions, decisions, and impact:

Build Trust: We set the standard for skincare, transparency, and shared knowledge.

Be Bold: We lead through innovation and by challenging the status quo.

Act with Kindness: We operate with respect and care—for our customers, colleagues, and the planet.

Create Community: We believe in the power of connection—whether educating customers, supporting each other, or giving back, we grow stronger together.

Our team spans North America, Australia/New Zealand, Europe, and the broader APAC region, collaborating globally to drive innovation. We offer space to thrive—personally, professionally, and through our comprehensive benefits package designed to support your well-being at every stage:

Generous paid time off, including time off to volunteer

Learning and development resources to support personal and professional growth

Wellness benefits like meditation app memberships, product discounts, and free samples of our amazing products

Most roles are fully remote (roles that are required to be at our Seattle HQ can be found in the details section of this job post)

Great location – for roles that are hybrid or fully onsite, we’re in the heart of Seattle’s beautiful International District

Did we mention we’re a dog-friendly office?

Our culture encourages continuous learning and is fueled by connection, curiosity, and cross-functional collaboration. Whether onsite, remote, or hybrid, we stay connected through shared initiatives that bring our teams together. If you’re inspired by transparency, driven to make an impact, and eager to help foster community—we’d love to have you join us.

How you’ll have an impact at Paula’s Choice:

The Senior Demand Planning Manager is critical to the success of Paula's Choice's supply chain organization. The role is responsible for leading a global team of Category Demand Planners, elevating demand planning from a fragmented, channel-by-channel activity into a single, disciplined global process — owning the demand step of S&OP and driving a consistent forecasting methodology across NAM, APAC, EU, and ANZ.

As the Senior Demand Planning Manager, you will:

Own aggregated, category-level global demand planning for revenue-generating units, with SKU-level forecasts owned by category and region/market planners

Scale a single, consistent forecasting methodology across NAM, APAC, EU and ANZ, replacing today's inconsistent, market-by-market approaches

Maintain a rolling 18-month demand horizon, keeping assumptions consistent across base trends, launches, samples, promotions and peak volumes

Bring global category insights and item-level trends into S&OP meetings and drive demand plan alignment to category growth plans

Run monthly demand reviews with regional partners and lead the demand step of a newly formalized, integrated S&OP process spanning demand, supply, commercial and finance

Partner with Sales, Marketing, Finance and Supply to build the consensus demand plan, and represent demand planning at the consensus and executive tiers of S&OP

Run an in-month global pacing view to surface revenue risks and opportunities early enough for supply to act

Provide timely in-season analysis on promotions, events and launches, ensuring stakeholders understand results and downstream implications

Define and own forecast KPIs at a consistent lag cadence, and use them to drive continuous improvement across the team

Drive Quarterly Category Hindsight reviews, Product Lifecycle Management, and assortment optimization, including discontinuation triggers to reduce SLOB exposure

Lead product ranking and core-SKU definition across the business to drive inventory strategy and protect never-out-of-stock items

Drive the new-product-launch market forecast consolidation and approval process in partnership with Product Marketing, integrating demand planning earlier in the Stage Gate process

Serve as the demand planning lead on the Oracle Planning Central (OPC) implementation, moving the team off manual workarounds and tuning the statistical forecast baseline to the business

Ensure planning tools efficiently utilize the demand plan as the primary driver, along with key data inputs from costing and operations, to drive supply planning activities

Hire, manage, and develop the Global Category Demand Planning team, building capability and coverage as the function scales globally

The details:

Location: Fully remote within the US; West Coast only for time-zone alignment

Hours: Typical PDT business hours, with flexibility required to support global time zones

Physical requirements: Ability to handle long periods of both sitting and screen time

Travel requirements: Up to 10%, may vary

What you’ll bring to the table:

Skills:

Strong analytical capability - able to synthesize demand signals and item-level trends across multiple systems and markets to build a defensible, accurate global forecast

Excellent cross-functional communication and influencing skills; this role must be credible and effective across commercial, finance, and supply chain audiences globally

Strong people leadership: able to hire, coach and develop planners while holding a consistent standard across categories and regions

Deep familiarity with S&OP/IBP process design and the ability to represent global demand needs within a consensus-driven planning cadence

Ability to write clear, structured forecasting standards and work instructions that enable teams to execute consistently without escalation, at scale across markets

Comfortable operating in a business that is actively transforming its processes, systems, and organizational design - and able to lead others through that change calmly and constructively

Leads with accountability - takes ownership of the global forecast, not just a single region or channel, and sets that standard for every member of the team

Builds clarity in ambiguity - creates process, documentation, and decision frameworks where they do not yet exist, across a function still standardizing globally

Commercially grounded - understands the revenue and margin implications of demand decisions across all markets and channels, and communicates them proactively to stakeholders

Experience:

8+ years of progressive experience in demand planning, merchandise planning, or S&OP/IBP, in a multi-channel, multi-market consumer goods or beauty environment

4+ years of direct people management or formal team leadership experience

Demonstrated experience building or leading a formal S&OP/IBP process, ideally across multiple regions or markets

Advanced Excel skills using large data sets; comfortable building and overseeing ad hoc analysis and reporting at both category and SKU level

Experience leading planning system implementations (Oracle Planning Central or comparable) or major process redesigns, with the ability to drive change as a subject-matter expert

Familiarity with Power BI and NetSuite; a clear intent to drive the organization away from manual workarounds toward system-native solutions

Prior experience in personal care, beauty, or a comparable multinational CPG environment a plus

Bachelor’s degree required; APICS CPIM or CSCP certification a plus

What we offer you:

A robust benefits package including health, vision, dental, retirement and more

Flexible spending account, Employee assistance program

Fitness perks, meditation app membership and more

Product samples and discounts

Generous PTO

Great location – we’re in the heart of Seattle’s beautiful International District

Exceptional environment – we work hard and celebrate our a