Senior DevOps Engineer, Platform Infrastructure

About Merciv

Merciv is building the intelligence layer for enterprise commerce. We connect an organization's entire data landscape — internal systems, social signals, industry reports, consumer behavior — and surface the insights and automated workflows that used to take analysts weeks.

We raised $14M in seed funding, spent two years in stealth building the right thing, and we're now launching publicly. Our platform already drives 8-figure gross margin improvements for some of the world's largest retailers.

We're a lean, high-ownership team. If you want to see your work matter immediately, this is it.

The Role

You'll own the infrastructure that keeps Merciv running at enterprise scale. You'll architect, build, and maintain the cloud systems that Fortune 500 retailers trust with their most critical data and decision-making. This is a hands-on, high-ownership role — you'll work closely with backend and ML engineers to ensure our platform is secure, scalable, and relentlessly reliable.

We believe in GitOps, infrastructure as code, and building systems that let engineering teams move fast without breaking things. You'll be the person who makes that real.

What You'll Do

Architect and build secure, scalable cloud infrastructure using IaC (Terraform/Terragrunt) on AWS

Design and maintain robust CI/CD pipelines; convert manual processes into automated, repeatable workflows

Own production reliability — set up observability stacks, define SLI/SLOs, and lead incident response

Implement and champion GitOps workflows for all infrastructure deployments

Build compliance-ready infrastructure (SOC 2, GDPR) with IAM best practices and secrets management

Optimize cloud costs while maintaining performance and reliability at scale

Create developer tooling and documentation that accelerates engineering workflows across the team

Mentor team members on DevOps best practices and guide infrastructure strategy

You May Be a Good Fit If

You have 4–7+ years of industry experience with at least 4 years in hands-on DevOps/infrastructure roles

You have 4+ years managing cloud infrastructure in production — AWS strongly preferred

You have 2+ years of production Kubernetes experience (EKS preferred)

You're deeply proficient in Terraform/Terragrunt and Infrastructure-as-Code principles

You have strong scripting skills in Python and Bash — you automate everything you can

You have experience with CI/CD platforms (GitHub Actions, GitLab CI, Jenkins, or similar)

You have a security-first mindset with experience implementing compliance frameworks

Former technical founders are encouraged to apply — we care more about what you've built than how long you've been building

Bonus points for:

Experience supporting ML/AI workloads and GPU infrastructure

Familiarity with service mesh architectures and advanced networking

Experience with multi-tenant enterprise SaaS infrastructure

Background in cost optimization and FinOps practices

How We're Different

Most AI platforms bolt intelligence onto existing workflows. We're building the intelligence layer from scratch — connecting every data source an enterprise touches and making it actionable in real time. The infrastructure you build here doesn't just support a product — it's what makes autonomous enterprise intelligence possible at scale.

Why Merciv

Our platform drives 8-figure gross margin improvements for the world's largest retailers — you'll see real impact fast

Hard technical challenges at the intersection of agentic AI, distributed systems, and enterprise data

Small team, massive surface area — you own what you build

Competitive salary, meaningful equity, health/dental/vision, 401k, home office stipend, flexible PTO

A culture built on craft, intellectual honesty, and real human connection

Interview Process

Application reviewed by a human

Intro call with our recruiting team

Technical conversation with an infrastructure lead

On-site — meet the team, work through a real problem

We Encourage You to Apply

Strong candidates don't always meet every qualification listed. If you're excited about this problem space and have the infrastructure fundamentals, we'd rather talk to you than not. We're building a diverse team on purpose — different perspectives make the product and the company better.

Logistics

On-site in NYC, 3-5 days/week

Visa sponsorship available

Applications reviewed on a rolling basis