Senior Digital Quality Assurance Manager

R10100896 Senior Digital Quality Assurance Manager (Open)

Location:

Radnor, PA (Airgas HO) - Management

How will you CONTRIBUTE and GROW?

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

Airgas is Hiring for a Senior Digital Quality Assurance Manager in Radnor, PA!

Role Overview:

We are seeking an experienced leader to champion the Digital Quality Assurance team at Airgas. This role plays a vital part in supporting our customer experience initiatives by ensuring seamless quality, performance, and security across all digital touchpoints. The Senior Digital Quality Assurance Manager will continue with our strategic direction, drive test automation and process improvements, and collaborate closely with cross-functional and DevOps teams to deliver high-quality digital solutions.

KEY RESPONSIBILITIES:

Team Leadership & Resource Management

Manage a multi-disciplinary quality assurance team, composed of manual, automation, performance, and accessibility testing experts, and supervise third-party QA vendor operations to drive consistent, top-tier test execution.

Guide and mentor the digital quality assurance team as Airgas transitions to modern, CI/CD-integrated workflows, ensuring skill sets evolve to meet DevOps and automation requirements.

Refine, own, and report on key quality metrics that influence business decision-making, while fostering a culture of continuous improvement and providing leadership to align the team’s output with customer experience (CX) and business goals.

Strategic Quality Assurance Direction & Governance

Lead the quality assurance strategy, ensuring new technologies are validated for performance, security, and scalability

Partner with cross-functional stakeholders to define quality gates for digital initiatives, ensuring high-quality releases in a rapidly changing technical landscape

Establish quality metrics that align digital performance with customer experience (CX) standards and business goals

Process Optimization & DevOps Integration

Act as a change agent, modernize DQA workflows to align with DevOps principles required for high-velocity platform deployments

Mentoring the team through the transition from legacy testing to modern CI/CD integrated workflows

Collaborating with Security and Compliance teams to shift-left security testing within the DevOps lifecycle

Expand and standardize automated testing frameworks to accelerate delivery cycles while maintaining high quality standards

JOB INTERACTION NETWORK

INTERNAL

This position will interact with Airgas’ Marketing organization, including Digital Product Management, Digital Merchandising, Digital Marketing, Analytics and various digital and business support teams. In addition, this position will interact with regional business and process improvement team members. Additionally, this position will work closely with application development, infrastructure management, compliance and controls and security teams within Airgas and Air Liquide.

EXTERNAL

This position will regularly interact with third party vendors, including development resources that span multiple applications and services.

________________________

Are you a MATCH?

REQUIRED EDUCATION & QUALIFICATIONS

Education:

Bachelor's Degree in a Computer Science related major or an equivalent combination of education and work experience

Experience:

8-10 years of progressive experience in Software Quality Assurance (SQA)

5+ years of managing a Software Quality Assurance team

Knowledge, Skills & Abilities:

Proven ability to successfully navigate and lead quality assurance discipline within large-scale enterprises

Advanced proficiency in utilizing contemporary CI/CD ecosystems alongside automation, performance and accessibility testing platforms is highly advantageous, including:

Hands-on experience with Jenkins and GitLab, specifically focusing on the embedding of automated test suites within deployment pipelines

Expertise in Selenium and Playwright frameworks, including their respective ecosystem plugins and utilities

Experience designing, implementing and evolving testing automation strategies for performance validation solutions such as JMeter

Prior experience managing quality assurance processes in a Salesforce-enabled technology landscape is highly desirable.

Strong understanding of Software Quality Assurance (SQA) methodologies and best practices, including the following:

Experience managing quality assurance in cloud-native or microservices environments.

Continuous monitoring and improvement of software development processes

Functional testing and tools

Non-Functional/performance testing and tools

Automation Tools

Defect Management and tools

Seamless integration of new code, automating tests and ensuring the continuous delivery of quality software (Continuous Integration and Deployment)

Test Management and tools

Cross-Platform Testing and tools

Proven ability to:

Research and analyze to identify the strengths and weaknesses of existing procedures

Devise testing strategies for optimal quality

Provide leadership and encouragement to the DQA team to reach goals and standards, while implementing the company's goals

Manage the delivery and support of SQA services through adherence to the SDLC and SQA methodology

Defining and owning the quality metrics that drive business decision-making and report progress on the CX program transformation

Develop master test strategies for complex large projects, to plan and direct all quality activities

Communicate with offshore testing and development teams

Recruit highly skilled and motivated SQA staff

Evaluate DQA analyst performance

Mentor all DQA resources

ESSENTIALS - Be Act Engage

As a leader in creative execution at Airgas, you will define excellence through our core behavioral pillars:

BE - Contribute to the Group sustainability and long term success - Apply standardized and robust processes; leveraging Air Liquide Group's strengths. Find the right balance between short term and long term perspectives to deliver concrete and sustainable results.

ACT - Deliver for our success : Make pragmatic trade offs between risk and timing with the least effort and maximum impact in my decision making. Deliver on commitments with rigor and effective execution; balancing analysis and action.

Engage - Grow: Responsible for career growth/progression and contributing to the development of others.

We are looking for you !

Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.

Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.

Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.

Early Access: Your benefits start after just 30 days of employment.

________________________

Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.

Associates who are