Senior Director, Chapter Impact

Job Title: Senior Director, Chapter Impact

Department: Chapter Impact

Location : Remote/Virtual within the continental US

Reports to: Vice President, Chapter Impact & Outposts

Direct Reports: Chapter Executive Directors in an assigned portfolio of five to six Chapters

Classification: Exempt

Anticipated Pay Range At Commencement of Employment: $106,000 - $146,000

Blue Star Families

Blue Star Families is the largest nonprofit dedicated to making military life better for families. Each year, we support over 1.5 million military- and veteran-connected family members through a national network of 450,000+ members and local chapters in communities across the country.

Our mission is simple and bold: We make military life awesome for families.

We listen, share, partner, and act to deliver evidence-based, data-driven solutions that work for real people. We’re a lifestyle organization, a friend and neighbor, and a trusted partner. Our approach is collaborative, human-centered, and designed with the whole family in mind.

A Blue Star Family is one with an immediate family member — a spouse, parent, or child — actively serving in the U.S. Armed Forces, including the Guard and Reserves. These families face unique challenges: frequent relocations, deployments, career disruption, and isolation. We respond with research-informed programs that create connection, build resilience, and foster a true sense of belonging.

We serve with urgency but build trust over time — because change happens at the speed of trust. Whether we’re driving spouse employment, supporting caregivers, or helping communities welcome military families, we strive for upstream solutions.

Who We’re Looking For:

Bold thinkers. Fast movers. Smart collaborators. People who want to build, lead, and drive measurable change — and who care deeply about making an impact that matters.

What You’ll Do Here:

Solve complex challenges with data, heart, and humility

Build cross-sector partnerships that get things done

Help military families feel at home wherever they live

If you're ready to work in a high-performance, mission-driven environment — and to make life better for those who serve — Blue Star Families is where you belong.

General Description

Blue Star Families is building a network of high-performing Chapters. Each is led by an exceptional Executive Director who is an influential community leader, a strategic thinker, a strong relationship builder and a recognized voice for military families. To advance this vision, we are introducing a new executive coaching and regional leadership model.

The Senior Director, Chapter Impact serves as executive coach and regional manager for a portfolio of five to six Chapters. The role goes beyond operational oversight. Its main purpose is to develop exceptional leaders by helping Executive Directors:

strengthen their executive presence

build influence in their communities

think strategically

cultivate meaningful relationships

lead sustainable, successful organizations

The Senior Director also directly supervises these Executive Directors. They hold them accountable for financial sustainability, community impact, member experience, operational excellence and overall performance.

We are seeking accomplished leaders who can turn their own career success into effective coaching. They should act as trusted advisors, strategic thought partners, candid mentors and accountability partners. We know great coaching isn't about directing every decision. It's about building the judgment, confidence, and capability of others.

We are intentionally recruiting from diverse backgrounds, with deep expertise in at least one of these areas:

Executive influence and community leadership: building influential relationships, navigating complex stakeholder environments and establishing organizational credibility

Entrepreneurship and strategic growth: building, growing or transforming organizations through entrepreneurial leadership and opportunity development

Strategic communications and thought leadership: raising executive visibility, shaping organizational reputation and driving public influence through persuasive communication

Each Senior Director brings a distinct perspective to their portfolio and shares their expertise across the broader Chapter network.

As a fully remote organization, we rely on regular in-person gatherings to fulfill core business functions, including strategic planning, cross-functional collaboration, and culture-building. This role requires the ability to travel overnight several times per year to attend team offsites, leadership sessions, donor meetings, and company-wide events. Attendance and participation in these gatherings is a non-negotiable component of the position.

Key Job Functions

Executive Coaching & Leadership Development

Serve as the primary executive coach, mentor, and strategic advisor to Chapter Executive Directors, strengthening their leadership effectiveness, strategic thinking, executive presence, and decision-making.

Develop individualized leadership development plans, providing candid feedback, mentorship, and accountability to accelerate professional growth.

Coach EDs to become confident, influential executives who lead with initiative, sound judgment, emotional intelligence, and strategic vision.

Foster a culture of continuous improvement, peer learning, and leadership excellence across the Chapter network.

Community Influence, Strategic Growth & External Leadership

Coach EDs in building power, influence, and credibility within their communities, positioning themselves as respected leaders and recognized voices for military families.

Strengthen EDs' ability to cultivate high-value relationships with military, civic, corporate, government, and philanthropic leaders.

Develop EDs' capabilities in executive communications, public speaking, thought leadership, strategic partnerships, and community engagement.

Mentor EDs in entrepreneurial thinking, opportunity identification, innovation, and strategic growth to expand Chapter influence, sustainability, and impact.

Chapter Portfolio Leadership & Performance Accountability

Provide direct management oversight for approximately five to six Chapters, establishing clear expectations and accountability for financial sustainability, community impact, member experience, and operational excellence.

Maintain a regular cadence of executive coaching, strategic performance reviews, and leadership development conversations with assigned EDs.

Coach EDs in strengthening their ownership of fundraising, strategic partnerships, team leadership, and overall Chapter performance.

Serve as the rating official for assigned EDs, conducting performance evaluations, identifying leadership development needs, and recommending appropriate performance interventions, subject to Vice President approval.

Provide strategic guidance on Chapter priorities, budgets, staffing, and organizational challenges while empowering EDs to lead independently.

Organizational Collaboration & Network Leadership

Serve as a strategic partner to the Vice President, providing insight and recommendations on Chapter performance, leadership development, emerging risks, and opportunities.

Collaborate with national departments to connect Chapters with the resources, expertise, and support necessary for success.

Contribute specialized subject matter expertise to the broader Chapter network through cross-portfolio coaching, leadership development, and sharing of best practices.

Elevate significant personnel, resource allocation, and organizational decisions to the Vice President with clear recommendations, ensuring consistent management standards across the network.

Other duties as assigned.

Required Experience, Skills & Background

Bachelor's degree or equivalent relevant professional experience.

8+ years of progress