Senior Director of Warehouse Equipment Implementation

Description

• Job Title: Senior Director of Warehouse Equipment Implementation
• Department: Warehouse Equipment Implementation
• Location: Kansas City, MO or Westfield, IN
• Employment Type: Full Time

The Senior Director of Warehouse Equipment Implementation will lead the operational execution of our Warehouse Equipment business. This position oversees the Project Management, Project Coordination, and Estimating functions, ensuring consistent project delivery, strong financial performance, customer satisfaction, and organizational development.

The Senior Director will serve as a key operational leader, responsible for developing high-performing teams, improving processes and systems, and driving accountability throughout the implementation lifecycle. This role works closely with cross-functional leadership to align operational priorities with business objectives while supporting continued organizational growth.

OVERALL RESPONSIBILITIES

Operational Leadership & Project Execution

• •Provide strategic and operational leadership for the Project Management, Project Coordination, and Estimating teams.
• •Drive accountability for project schedules, execution quality, estimating accuracy, customer satisfaction, and operational performance.
• •Serve as the primary escalation point for significant project challenges, customer concerns, and operational issues.
• •Establish departmental goals, key performance indicators (KPIs), and performance expectations aligned with organizational objectives.
• •Collaborate with Sales, Finance, Operations, Drafting & Design, and Permitting & Licensing to ensure effective coordination throughout the project lifecycle.
• •Partner with the Vice President of Warehouse Equipment Implementation to identify operational risks, address execution challenges, and implement strategic improvements.

People Leadership & Organizational Development

• •Lead, coach, and develop managers and departmental leaders across implementation and estimating functions.
• •Establish succession plans, career development opportunities, and leadership development strategies to strengthen organizational capabilities.
• •Conduct performance evaluations, talent assessments, and development planning for direct reports.
• •Foster a culture of accountability, collaboration, continuous improvement, and employee engagement.
• •Partner with Human Resources on workforce planning, talent acquisition, leadership development, and employee retention initiatives.
• •Identify and develop high-potential employees to support future leadership needs.

Process Improvement & Operational Excellence

• •Develop, implement, and continuously improve standardized processes, procedures, tools, and best practices across implementation functions.
• •Establish consistent expectations for project workflows, estimating standards, documentation, financial controls, and performance reporting.
• •Lead process improvement and change management initiatives to improve efficiency, scalability, and execution consistency.
• •Ensure effective adoption of organizational systems, reporting tools, and standard operating procedures.
• •Develop operational dashboards and KPI reporting to monitor project performance, resource utilization, financial results, and customer outcomes.
• •Facilitate post-project reviews and lessons-learned initiatives to identify opportunities for continuous improvement.

Financial Performance & Accountability

• •Monitor and report implementation performance, including revenue, backlog, project margins, forecasting accuracy, and financial risks.
• •Maintain visibility into revenue billed, revenue submitted for billing, open implementation backlog, revenue at risk, and forecasted performance.
• •Partner with Finance and operational leadership to identify financial performance gaps and develop corrective action plans.
• •Maintain accountability for project profitability following award, including identifying and addressing margin erosion.
• •Establish reporting and review processes that support financial accountability, operational decision-making, and organizational improvement.
• •Support evolving financial performance measurement practices, including realized revenue and completion-based reporting.

Cross-Functional Collaboration & Customer Experience

• •Represent implementation and estimating functions in cross-functional meetings, operational discussions, and organizational initiatives.
• •Collaborate with Sales, Operations, Finance, and other business functions to improve project handoffs, resource planning, and execution readiness.
• •Lead resolution efforts for complex project challenges, customer concerns, and operational issues.
• •Monitor customer feedback and operational performance to identify opportunities to improve service quality and project outcomes.
• •Support organizational alignment by communicating priorities, performance expectations, and improvement initiatives across departments.

Workforce Planning & Organizational Growth

• •Oversee workforce and capacity planning for Project Management, Project Coordination, and Estimating teams.
• •Monitor employee utilization, workload distribution, project assignments, and organizational capacity.
• •Identify staffing needs and recommend organizational adjustments to support operational requirements and business growth.
• •Participate in candidate interviews and provide hiring recommendations for implementation-related positions.
• •Develop workforce plans, succession strategies, and organizational readiness assessments in partnership with departmental leadership and Human Resources.
• •Recommend staffing, organizational structure, leadership development, and compensation considerations to the Vice President of Warehouse Equipment Implementation.

KNOWLEDGE & SKILLS REQUIREMENTS

Required Qualifications

• •Bachelor's degree in Business, Engineering, Construction Management, Supply Chain, Operations Management, or equivalent professional experience.
• •Minimum of five (5) years of leadership experience within material handling, warehouse equipment, industrial systems, construction, automation, or related implementation environments.
• •Demonstrated experience leading multi-level organizations with four (4) or more direct reports at the frontline leadership or middle-management level.
• •Proven success overseeing project implementation and operational execution teams in a customer-facing environment.
• •Strong understanding of warehouse equipment implementation, project lifecycles, installation practices, estimating principles, and customer delivery expectations.
• •Experience in strategic planning, workforce planning, organizational leadership, and business decision-making.
• •Demonstrated ability to lead process improvement, organizational change, and operational transformation initiatives.
• •Strong financial acumen, including experience interpreting revenue, backlog, project profitability, and operational performance metrics.
• •Excellent communication, coaching, problem-solving, conflict-resolution, and relationship-building skills.

Preferred Qualifications

• •Experience leading Project Management, Project Coordination, and/or Estimating departments.
• •Experience managing operational performance tied to revenue, gross profit, and customer satisfaction objectives.
• •Lean, Six Sigma, Project Management Professional (PMP), or change management certifications.
• •Experience scaling teams and operational processes during periods of significant organizational growth or transformation.

PROFESSIONAL QUALITIES

• •Strategic thinker with the ability to translate business objectives into actionable operational plans.
• •Strong people leader committed to coaching, mentoring, and developing high-performing teams.
• •Demonstrates sound judgment, accountability, and confidence in complex decision-making situations.
• •Highly collaborative with the ability to build relationships and influence stakeholders across departments.
• •Strong organizational and prioritization sk