Senior Director, Process Excellence

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

A lot of companies are still working out what AI means for how work gets done. At Equinix, this role sits at the center of that question. In this role, you’ll help decide how the company reimagines its most critical value streams leveraging AI, and how its leaders build the management habits that make the changes stick.

The Senior Director, Process Excellence guides how Equinix reimagines some of its most critical value streams for AI transformation. Forward-deployed engineers build and deploy the solutions. This leader facilitates the work that comes before and alongside them: bringing business leaders and engineers into the same room to examine how work flows today, decide what the future flow should look like, and place AI and human judgment where each adds the most value, so the redesign starts from outcomes and decisions rather than from tools.

The role also develops the management practices / operating system that put continuous improvement principles to work, drawing on lean principles, along with the toolset that supports them, in partnership with HR. In selected areas of focus, this leader coaches parts of the organization directly on building the operating system that sustains a culture of continuous improvement. You’ll work with business leaders, people team, and our Digital and Innovation Organization, with visibility to senior leadership.

Responsibilities

Reimagining Critical Value Streams for AI Transformation

Facilitate working sessions with business leaders and forward-deployed engineers to examine how work actually flows, find the structural bottlenecks, handoffs, and rework, and define the future flow before solutions are built

Bring Lean, Six Sigma, BPM, and value stream thinking together with process and process mining, so the redesign is grounded in how work runs today and aimed at measurable gains in speed, quality, cost, and decision-making

Help business leaders design for decisions and outcomes rather than tasks, build intelligence into core workflows, and place AI, automation, and human judgment where each adds the most value

Advise senior leaders on where AI applies and where it does not, and challenge designs that only speed up an existing process

Connect business leaders, the Digital and AI organization, and change efforts so that opportunities move from identification to deployment and adoption

Promote always-on visibility into how redesigned processes perform, so gains are sustained and drift is caught early

Establish a consistent approach across the enterprise to prioritizing, framing, and launching value stream redesigns

Management Practices / Operating System

Develop the Equinix management practices / operating system that builds from some of the best and enforces continuous improvement principles into daily use, including visual management, structured problem solving, performance management, and standard work

Build, with partners, the toolset that supports those practices, including standards, templates, and routines that teams can adopt and adapt

Work with HR so the practices reinforce the leadership expectations set for the company, and so the language, learning experiences, and capability pathways are consistent

Help create the shared language and mindset that make continuous improvement part of how the company operates

Coach selected parts of the organization on best practices for building the operating system that drives continuous improvement, with hands-on enablement in priority areas so teams and leaders can apply the practices and the redesign approach themselves

Decide what is standard across the enterprise and what can flex by region or function, and set a deliberate path for starting the practices where they will take hold

Embed process excellence disciplines at scale, and build communities of practice in process redesign and AI-enabled improvement so the capability spreads beyond this team

Assess how mature the practices are across the organization, establish feedback loops on adoption and effectiveness, and refine the system based on what is learned

Qualifications

Required

12–15+ years leading enterprise-level operational excellence, process excellence, or large-scale change in complex, global organizations

Fluency in Lean, Six Sigma, BPM, and value stream methods, and the ability to apply them to redesign how end-to-end work flows

Working knowledge of AI, analytics, automation, and digital platforms, with the ability to translate capability into business outcomes

Strong facilitation and coaching skills, with credibility working with senior leaders and executives

Experience developing management practices and tools built on lean principles, and helping an organization adopt them at scale

Deep understanding of organizational behavior and what it takes to change habits and shared language

Comfort building something without an established playbook, balancing structure with pragmatism

Bachelor’s degree in Business, Engineering, or equivalent experience

Preferred

Hands-on experience with process or task mining

Experience partnering with HR on capability programs

Experience in technology, services, or infrastructure environments

Lean Six Sigma, change management, or comparable certification

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 205,000 - 308,000 USD / Annual

Canada - Toronto Office TRO : 206,000 - 308,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program : An Employee Assistance program is available to all employees.


US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that