Kaleris

Senior Director, Professional Services

Rotterdam · Valencia · Remote South Africa · Dubai

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hirly's read of this role

Seniority: Director
Countries: NL, ES, ZA, AE
Work mode: On-site / unstated
First seen by hirly: 5 Nov 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Job Description:

Senior Director, N4 Professional Services EMEA (Europe, Middle East, and Africa)

Role Summary

The Senior Director of Professional Services (PS) for N4 leads the N4 practice across Europe, the Middle East, and Africa, with combined responsibility for selling services in partnership with Sales, delivery, and practice management. This customer-facing role is based in EMEA and reports to the Vice President of Professional Services. It is expected to drive AI-enabled delivery through AVA and standardized methodology to accelerate Time to Value (TTV).

Experience Guideline

15+ years of experience; at least 10 years directly managing others, including managers
Required: leadership of teams delivering Terminal Operating System or comparable enterprise application implementations and upgrades
Proven customer-facing experience, including pre-sales, scoping, and executive engagement
Deep expertise in digital transformation and AI-driven delivery
Port, terminal, or supply chain experience preferred; English required

Effectiveness / Impact

Partners with Sales to position, scope, and close N4 services engagements
Meets or exceeds regional financial and operational goals
Leads adoption of AI-enabled methods and standardized delivery frameworks
Drives outcome-based commitments and zero failed go-lives
Builds lasting relationships with senior operations and Information Technology leaders at key EMEA customers and partners

Supervision / Accountability

Manages multiple managers and delegates effectively
Owns regional Revenue, Utilization, and Margin
Develops and executes strategies for regional growth and profitability
Develops the coaching capability of Senior Managers, Managers, and Directors
Owns the annual regional PS talent review with Human Resources

Communication / Leadership

Recognized by the executive team as a leader who inspires teams
Communicates vision and priorities clearly; engages confidently at C-level
Presents dashboards and Key Performance Indicators in management meetings
Builds a culture of transparency, accountability, and continuous learning
Contributes to port and terminal industry forums and thought leadership that positions Kaleris PS as premium

Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Original posting on Kaleris's site ↗

Listed on hirly, a job board. hirly is not the employer: Kaleris is hiring for this role.

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