Senior Director Service Delivery

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.

R1 delivers technology-enabled solutions that improve patient experience and financial performance for hospitals, health systems, and medical groups. Leveraging revenue cycle expertise, analytics, AI, automation, and workflow orchestration, R1 helps healthcare organizations drive measurable operational results.

The Senior Director of Client Service Delivery leads client delivery operations, strengthens executive relationships, and drives service excellence across assigned accounts. Serving as a key liaison between Customer Partners and Operations, this leader translates client priorities into performance insights, actionable strategies, and operational improvements. The ideal candidate brings deep healthcare revenue cycle expertise, strong analytics, and executive-level influence.

Here’s What You Can Expect

Develop executive-ready presentations and client updates aligned to business priorities.

Serve as a functional and technical expert supporting strategy, best practices, optimization, and transformation initiatives.

Lead performance analytics and reporting to communicate results, trends, risks, and opportunities.

Translate insights into actionable strategies, remediation plans, and performance improvements.

Align client and internal teams around shared goals, partnership strength, and accelerated outcomes.

Identify opportunities to improve service delivery, operational performance, and revenue cycle results.

Partner with R1 operations and functional leaders to assess performance, mitigate risk, and drive execution.

Support development and growth of the Revenue Cycle Team.

Perform other duties as assigned.

Qualifications

Bachelor’s degree required; equivalent experience may be considered.

Experience Level

10+ years of experience, including 7+ years in management.

For this US-based position, the base pay range is $152,163.00 - $231,483.00 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 25.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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