Senior eCommerce Operations Analyst

R10098748 Senior eCommerce Operations Analyst (Open)

Location:

Radnor, PA (Airgas HO) - Management

How will you CONTRIBUTE and GROW?

• Airgas is elevating the online customer journey by transitioning to a modern, integrated eCommerce ecosystem. We are seeking a Senior eCommerce Operations Analyst to serve as the team’s technical optimizer and efficiency orchestrator.
• In this role, you are a guardian of system health—ensuring data flows seamlessly between our PIM, DAM, and Commerce platforms. We are looking for a disciplined, self-starting professional who uses an 'efficiency mindset' to transform manual routines into automated, reliable processes. The ideal candidate is an expert at leveraging AI tools to solve technical challenges, document complex workflows, and iterate on internal utilities based on user feedback. You are someone who evaluates business problems through a pragmatic lens, providing technical support for supplier integrations and recommending the most effective paths forward to ensure operational excellence . High personal accountability and professional consistency are essential to ensure the team remains synchronized and responsive.

KEY RESPONSIBILITIES

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned to meet the evolving needs of the business.

System Health & Orchestration

Automated Monitoring: Design and implement automated health-check protocols across the core tech stack (Salesforce, Coveo, Viamedici, etc.). Use AI tools to monitor the "handshakes" between platforms, ensuring product data and assets flow seamlessly through our headless architecture.

Consistency Oversight: Shift the team from manual reporting to exception-based monitoring; ensure that system checks are consistent, documented, and yield actionable data.

Efficiency & Problem Synthesis

Option Evaluation: Identify operational friction points and evaluate potential solutions. Present "Option Evaluations" to leadership, comparing the ROI of a process change, a third-party tool "buy," or an AI-assisted internal "build."

User-Led Iteration: Continuously evolve and enhance internal utilities and automation scripts based on direct feedback from the Merchandising team, ensuring tools remain pragmatic, user-friendly, and functionally relevant.

Root Cause Analysis: Analyze ticket patterns to identify systemic "handshake" errors or platform gaps. Translate these findings into clear technical requirements for the Digital Product Management (DPM) team.

AI-Driven Operational Hygiene

SOP Ownership: Own the technical accuracy and organizational standard of the team’s Standard Operating Procedures (SOP) library.

AI Leverage: Act as the team’s lead "Prompt Engineer," utilizing Generative AI (Google Gemini, NotebookLM) to accelerate the creation of documentation, debug platform logs, and generate efficiency-driving scripts (Python/Apps Script).

Merchandising Enablement & Guidance

Integration Support: Serve as the technical support resource during strategic discussions regarding the "wiring up" of supplier PIM systems to our internal PIM via API connections.

Technical Support: Partner with Merchandising Specialists to remove technical bottlenecks, helping them accelerate "speed to shelf" through optimized data ingestion and tool usage.

Mentorship: Provide technical guidance and "second-level" troubleshooting support to the eCommerce Operations Analyst, ensuring a shared high standard of operational excellence across the team.

JOB INTERACTION NETWORK

INTERNAL

Digital Merchandising Team

Promotions & Personalization Team

User Experience Team

Web Operations (Digital Product Management, Digital Quality Assurance)

Creative

Digital Marketing

EXTERNAL

Viamedici

Coveo

Salesforce

Accenture

EPAM

Product Manufacturers

Other 3rd Party Vendors

________________________

Are you a MATCH?

REQUIRED EDUCATION & QUALIFICATIONS

Required Education :

Bachelor’s degree in a technical or business-related discipline (e.g., Computer Science, Information Systems, Business Administration, or Communications); or equivalent professional experience in eCommerce operations and data management demonstrating advanced technical logic and problem-solving skills.

Required Length & Type of Experience :

3–5 years of experience in an eCommerce operations or technical analyst role, specifically within an integrated enterprise environment.

Operational Consistency: A proven track record of managing daily platform health checks and recurring operational routines with high reliability.

Technical Option Evaluation: Experience identifying business friction points and presenting technical options (Pros/Cons/ROI) to leadership to support decision-making.

System Synchronization: Direct experience monitoring data flows between enterprise platforms (e.g., PIM, DAM, and Commerce engines) in a headless or integrated architecture.

Pragmatic Automation: Experience building and maintaining "utility-scale" automation scripts or tools (e.g., Python, Google Apps Script) that solve specific manual inefficiencies.

Hybrid Accountability: Demonstrated success working independently in a hybrid environment, maintaining consistent professional core hours without constant supervision.

Knowledge, Skills & Abilities :

AI-Augmented Operations: Skilled in using Generative AI and prompt engineering (e.g., Google Gemini, NotebookLM) to accelerate documentation, troubleshoot logs, and generate automation scripts.

Analytical Troubleshooting: Ability to analyze patterns in support tickets to identify root causes of systemic "handshake" errors between platforms.

Logic-Based Development: Functional proficiency in Python, SQL, or JavaScript; focuses on using code as a tool for efficiency rather than building overengineered solutions.

Platform Orchestration: Familiarity with how data moves through enterprise ecosystems like Salesforce Commerce, Coveo, and Viamedici.

Operational Hygiene: A strong commitment to technical documentation and the maintenance of a transparent SOP library.

Professional Discipline: The ability to remain "heads-down" and productive in a collaborative cube environment, prioritizing critical system checks and project deadlines.

Mentorship Aptitude: Willingness to provide technical guidance and shared best practices to the eCommerce Operations Analyst to ensure team-wide consistency.

ESSENTIALS - Be Act Engage

At Airgas, excellence is defined through three core behavioral pillars. As a Senior eCommerce Operations Analyst, you are expected to embody these principles in your daily technical and collaborative work:

BE (The Foundation): Demonstrate high personal accountability and professional consistency. Maintain a "heads-down" technical focus while remaining synchronized with the team's needs. Value operational excellence and approach every challenge with a pragmatic, disciplined mindset.

ACT (The Execution): Take the initiative to identify root causes and operational opportunities without constant direction. Execute "Run the Business" (RTB) tasks with precision while simultaneously driving automation agendas. Prioritize "Minimum Viable Products" that solve real-world problems efficiently.

ENGAGE (The Collaboration): Act as a primary liaison with Digital Product Management and Merchandising teams. Foster a culture of user-led iteration by gathering feedback to enhance internal tools. Support the broader team by maintaining a transparent SOP library and mentoring others on technical best practices.

OTHER COMPETENCIES

N/A

PHYSICAL REQUIREMENTS

T he physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable in