Senior Enablement Manager - API

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

The Enterprise Operations organization is instrumental in powering Airbnb's growth and expansion at a global scale. Through AI- and people-powered operations, this team maximizes the effectiveness, utilization, and impact of our supply, ensuring hosts and guests can seamlessly connect.

The Supply Enablement & Activation team is a horizontal Center of Excellence within Enterprise Operations, serving as a strategic partner to global field and vendor teams by driving standardized strategy, tools, and best practices at scale. We turn our supply strategy into repeatable, scalable, best in class enablement deliverables – collateral, training, tools & workflows, and comms/change management -- for our sales & operator teams across each line of business: Homes, Hotels, Experiences & Services.

This role supports the API team, which sits at the heart of Airbnb's Supply strategy, managing the connectivity partners — property management software providers, channel managers, and distribution platforms — that power a significant share of our global inventory. These partnerships unlock access to millions of listings and directly shape the quality and reliability of the host and guest experience.

At the center of this work are our Connectivity Partner Managers, who own Airbnb's relationships with these third-party technology providers — PMS (Property Management System), channel manager, and revenue management tool vendors that hosts and property managers use to sync listings, calendars, pricing, and reservations with Airbnb. Connectivity Partner Managers are the primary point of contact for these partners: they ensure integrations meet Airbnb's connectivity standards, resolve sync and data issues, onboard new partners, negotiate partnership terms, drive adoption of Airbnb's APIs among software vendors, and work with Product and Engineering to prioritize roadmap improvements based on partner feedback.

The Difference You Will Make

We're looking for a seasoned Senior Enablement Manager to build and own end-to-end enablement for Airbnb's API team and Connectivity Partner Managers across AMER, EMEA, and APAC. This is a newly approved, full-time role created to close a resourcing gap: enablement support for API has historically been covered informally and part-time, and this role will stand up a sustainable, scalable enablement function from the ground up.

The core of this role is to enable our Connectivity Partner Managers to do their jobs more effectively and drive tangible impact. Connectivity Partner Managers own the full relationship with PMS, channel manager, and revenue management tool partners — from onboarding and integration standards to sync/data issue resolution, contract negotiation, API adoption, and roadmap prioritization with Product and Engineering. You will build the onboarding curriculum, training, playbooks, and certifications that ramp new Connectivity Partner Managers; keep them current on product launches, API versions, and roadmap changes; and equip them with the narratives, tools, and processes they need to manage partner relationships and escalations with confidence.

This is a highly cross-functional, more technical role than a typical field-enablement position — it requires deep, ongoing engagement with the Product roadmap and with Connectivity Partner Managers themselves, not a copy-paste of a direct-sales enablement playbook. You will own onboarding, training, and continuous development for teams supporting API partners; drive consistent acquisition, growth, and retention of high-quality supply; and localize global enablement programs for regional relevance. You'll partner cross-functionally to collect and share feedback, and use enablement tools and insights to continuously improve outcomes.

A Typical Day

Own end-to-end onboarding and ongoing enablement for Connectivity Partner Managers, Enterprise Account Managers and the broader API Product and Enterprise teams globally across AMER, EMEA, and APAC

Build the ramp curriculum, playbooks, and certifications that get new Connectivity Partner Managers and Enterprise Account Managers up to speed on connectivity standards, partner onboarding, sync/data issue resolution, and negotiation processes

Partner closely with the API Product team to translate roadmap priorities, new launches, and GTM initiatives into enablement content and training for Connectivity Partner Managers so they are fully equipped with managing partners effectively and shaping their behaviour

Revive and scale partner-facing enablement channels, including webinars/webcasts on product releases and API versions, and enablement newsletters and comms

Localize global enablement content, sales pitches, and narratives to reflect regional market needs

Design and deliver role-based training programs and playbooks, for Connectivity Partner Management and Homes Enterprise Account Manager teams.

Partner closely with Product, Sales, RevOps, Policy, and regional leaders to align enablement with business priorities

Drive adoption of enablement tools (e.g., Highspot, Gong) and translate insights into actionable coaching and performance improvements

Lead enablement, including training delivery, for new launches and GTM initiatives in-region

Create structured feedback loops to bring Connectivity Partner Manager, field, and partner insights back to central/product teams and incorporate them into training materials

Track and report on enablement impact (ramp time, performance, certification, revenue impact)

What Success Looks Like

A scalable, repeatable enablement function stood up end-to-end for API Product and Enterprise Enablement

Faster ramp time for new hires, with new hires consistently passing mock call certifications post-training

Validated, up-to-date sales narratives and pitches in market

Land successful API enabled launches inclusive of critical enablement deliverables for reps and connected hosts

Improved conversion, retention, and revenue outcomes aligned to annual OKRs

Regular, high-quality partner-facing communications (webinars, newsletters) that keep all teams current on product, technical and roadmap changes

High quality scores across teams based on recorded call evaluations

Strong adoption of enablement tools (e.g., Gong, Highspot) and a well-managed, transparent intake process

Trusted partnership with API Product, regional, and global stakeholders

Timely reporting and actionable insights that drive performance

Your Expertise

8+ years of professional experience, with at least 5 years in enablement, sales operations, or related roles in a fast-paced global environment

Experience creating and delivering agile, AI-powered enablement content — narratives, sales pitches, talking points, objection handling, and standardized playbooks — preferably in the hospitality, travel, or tech industry

Experience with API ecosystems, connectivity partnerships, or two-sided marketplace dynamics

Comfort operating in a technical, product-driven environment; ability to engage credibly with Product roadmaps and connectivity/API partner managers

Strong analytical skills: proven ability to analyze large datasets, synthesize performance trends, and use data tools (Excel, Google Sheets; SQL proficiency strongly preferred) to drive decisions

Experience supporting or adapting programs across multiple regions (AMER, EMEA, APAC), with sensitivity to local market and cultural dynamics

Excellent verbal and written communication skills, including presentation skills to all