Senior Executive

Job Title: Senior Operations Executive

Department: Operations / Supply Chain

Work Timing: Shift-based, between 8:00 AM to 11:00 PM

Reporting To: Senior Program Manager – Operations

Role Summary:

We are looking for an Operations Executive to manage post-enrollment activities including medicine fulfilment, vendor coordination, renewal follow-ups, welcome kit dispatch, payment tracking, and escalation handling. The role requires strong follow-up skills, ownership, coordination with internal teams, and timely closure of customer-related operational tasks.

Key Responsibilities:

• •Fresh Order Fulfilment
• •Coordinate with vendors for fresh medicine orders.
• •Track medicine availability, dispatch status, and delivery timelines.
• •Ensure customer promise timelines are monitored and followed.

• •Renewal & Retention Support
• •Follow up for refill reminders and pending renewals.
• •Coordinate payment follow-ups with customers/internal teams.
• •Ensure renewals are closed on time.

• •Welcome Kit & Inventory Coordination
• •Track welcome kit inventory.
• •Coordinate dispatch of welcome kits after enrollment.
• •Maintain kit dispatch records and stock updates.

• •Payment & Vendor Coordination
• •Track customer payments and vendor payment requirements.
• •Follow up for UTR/payment confirmation wherever needed.
• •Support timely vendor payment closure.

• •Escalation Handling
• •Track delayed deliveries and open customer escalations.
• •Coordinate with vendors, delivery partners, and internal teams for resolution.
• •Update stakeholders on delay reasons and closure timelines.

• •MIS & Tracking
• •Maintain daily trackers and dashboards.
• •Ensure data hygiene and timely updates.
• •Share daily status of open, closed, delayed, and escalated cases.

Required Skills:

• •Good communication and follow-up skills.
• •Basic Excel / Google Sheet knowledge.
• •Ability to coordinate with vendors and internal teams.
• •Strong ownership of open tasks.
• •Comfortable working in shift-based operations.
• •Ability to manage escalations calmly and professionally.

Preferred Experience:

• •1–3 years of experience in operations, fulfilment, customer support, logistics, vendor coordination, or healthcare operations.
• •Experience in medicine delivery, e-commerce, supply chain, or customer operations will be preferred.