Senior Executive

epartment: Quality Assurance

Experience: 2–5 years

Key Responsibilities:

• •Handle and resolve customer complaints by coordinating with relevant teams, conducting root cause analysis and ensuring timely closure of corrective and preventive actions.
• •Manage QMS activities , including documentation, records, audits, CAPA, SOPs and other quality-related processes.
• •Conduct and monitor IPQA activities to ensure compliance with defined quality standards and processes.
• •Coordinate with Production, QC, R&D, Operations and other cross-functional teams on quality-related issues and improvements.
• •Handle and coordinate laboratory-related activities , including testing, sampling, documentation and follow-up with the QC/Lab team.
• •Monitor compliance with established quality standards, SOPs, specifications and work instructions.
• •Support internal, customer and external audits and ensure timely closure of observations.
• •Maintain and review quality documentation and records as per QMS requirements.
• •Identify quality gaps and support implementation of CAPA and continuous improvement initiatives .
• •Prepare and maintain quality reports, records and other relevant documentation.
• •Ensure timely communication and escalation of quality issues to the concerned stakeholders.

Requirements:

• •Bachelor’s degree in B.Tech / B.Sc / M.Sc or a relevant discipline.
• •2–5 years of experience in Quality Assurance / Quality Control , preferably in manufacturing, cosmetics, personal care, FMCG or a related industry.
• •Good understanding of QMS, CAPA, SOPs, audits, IPQA and quality documentation .
• •Strong analytical, problem-solving and root cause analysis skills.
• •Good knowledge of MS Excel and documentation practices .
• •Strong communication and cross-functional coordination skills.
• •Attention to detail with a strong focus on quality and compliance.