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Fresenius Medical Care

Senior Executive II

Gurugram, HR

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hirly's read of this role

Seniority
Senior
Country
HR
Work mode
On-site / unstated
First seen by hirly
3 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.

Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.

Accurately & timely entry of customer orders in SAP in accordance with established FME processes and policies.

Equip with company’s products and services knowledge.

Liaise with other functional department to ensure on time order fulfilment

Provide timely & accurate stock status & feedback to Customers.

Share appropriate Information related to order processing & order fulfilment to all Internal/External Customers.

Ensure all service failure is recorded accurately into the Issue Management system. Work together with appropriate functional department to provide corrective and preventive action in a timely and efficient manner.

Escalate all Product Complaints to the relevant people in the Quality organization.

Ensure accurate SAP master data relating to order entry, such as customer master, pricing condition and customer material information record are well-maintain at all time.

Ensure all customer service activities including documentation and record keeping, are conducted within the frame work of the FME of business conduct and applicable laws.

Ensure Statutory Compliances are adhered to.

Help in Statutory Audit.

Proper e-filing & recordkeeping of all documents related to order processing.

MINIMUM REQUIREMENT

Education Level

Major/Field of Study

Bachelor’s Degree

Graduation

MINIMUM WORK EXPERIENCE

Experience

Experience Details

Minimum 3 years of experience

Should have at least 3 years of working experience in customer service; order processing, (O2C)

ESSENTIAL SKILLS AND ABILITIES

  • Customer order process and SAP/ERP knowledge. – SD module
  • Good communication skills with fluent in English
  • Computer literate with good knowledge of using MS Excel
  • Detail oriented, Hardworking, Process driven, Multi-tasking and work well under pressure
Original posting on Fresenius Medical Care's site ↗

Listed on hirly, a job board. hirly is not the employer: Fresenius Medical Care is hiring for this role.

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