Senior Expert People Process Excellence & Solution Design (f/m/d)

As a Senior Expert People Process Excellence & Solution Design (f/m/d) , you will drive the design, optimization and governance of global People processes and service solutions. In close collaboration with Product Owners, People Technology & AI teams and key stakeholders, you will shape scalable, customer-centric and future-ready People services.

• •Design and continuously improve end-to-end People solutions that enhance employee and manager experience while increasing efficiency and consistency
• •Translate business requirements into standardized, scalable and implementable process and service designs
• •Design seamless cross-functional processes that optimize user journeys, data flows and organizational effectiveness
• •Lead the design, optimization and harmonization of people processes
• •Ensure solutions balance customer experience, governance, compliance and operational feasibility
• •Identify opportunities to leverage automation, workflow technologies and AI capabilities, particularly within payroll and time management
• •Drive continuous improvement through process optimization and data-driven analysis

Stakeholder Collaboration & Consulting

• •Partner with Product Owners, People Technology & AI teams to shape future-ready People solutions
• •Facilitate cross-functional alignment and solution feasibility across the People systems landscape
• •Collaborate with People Services teams to improve service delivery, process efficiency and compliance
• •Develop recommendations on operating models, workforce requirements, role profiles, service levels and performance measures
• •Act as a trusted advisor for process excellence, service transformation and service improvement initiatives

Standards, Frameworks & Governance

• •Develop and maintain solution design methodologies, frameworks, templates and standards
• •Ensure alignment with the global People operating model and organizational objectives
• •Embed governance, compliance requirements and policies into process and service designs
• •Ensure payroll and time management processes align with global standards while meeting local legal requirements
• •Promote consistency and standardization across the global People organization

Process Documentation & Product Warehouse Management

• •Own and govern process documentation across Levels 3-5, ensuring quality, consistency and audit readiness
• •Maintain and continuously improve the People Product & Process Warehouse
• •Ensure process documentation is maintained and remains current, compliant and auditable
• •Incorporate local legal, regulatory and statutory requirements, particularly within payroll and time management processes

• •7+ years of experience in HR, People Services, Shared Services, HR Operations, Process Excellence, Service Management or a comparable environment
• •Extensive knowledge of global HR processes across the employee lifecycle
• •Proven track record in process design, standardization, transformation and continuous improvement initiatives
• •Ability to consult on complex and cross-functional requirements
• •Ability to balance standardization with (complex) business needs and provide well-founded recommendations
• •Advanced experience with HR technologies such as Workday, ServiceNow and automation or AI-enabled solutions
• •Experience advising Product Owners and senior stakeholders and translating business requirements into implementable solutions
• •Relevant professional certifications in Process Management, Lean, Six Sigma, Design Thinking, Business Analysis, Change Management or HR technology are an advantage

Product focus on German Payroll & Time is an advantage, such as:

• •Strong experience in payroll-related processes
• •Payroll transformation initiatives
• •Payroll service delivery models
• •Time & attendance management processes
• •German payroll operations and compliance
• •Deep understanding of German payroll regulations, payroll operations and compliance requirements
• •Proven experience with German time management processes, including time recording, time evaluation, absence management and workforce administration
• •Hands-on experience with time & attendance and workforce management systems in Germany

Skills & Competencies

• •Fluent German and English language skills (minimum C1 level)
• •Customer-centric and solution-oriented mindset
• •Strong analytical and structured problem-solving skills
• •Ability to balance standardization, governance requirements and business needs
• •Strong stakeholder management, facilitation and influencing skills
• •Excellent communication skills and the ability to simplify complex topics
• •High level of ownership, attention to detail and results orientation
• •Continuous improvement mindset with the ability to coach colleagues and contribute to global solution design standards

💡 What You Can Expect at GEA

• •30 days of annual leave
• •Our office is located at SPACES in the heart of Berlin, an innovative and international workspace concept featuring a snack bar and café in the lobby, a fitness studio, and dog-friendly workspaces
• •A Lieferando voucher
• •Additional benefits, including JobRad, Corporate Benefits, employee events, and subsidies for Urban Sports Club memberships and BVG tickets
• •A diverse and international team, as well as exclusive insights into the world of an HR Shared Service Center
• •A meaningful role within an international technology company
• •Plenty of opportunities to take ownership, grow professionally, and actively contribute your ideas
• •A dedicated team, modern ways of working, and projects that truly make a difference