Senior Gateway Agent (Air Export)

C.H. Robinson is seeking a Senior Gateway Agent (Air Export) to join our team. In this role, you will be responsible for overseeing the successful execution of time critical, temperature control and pharma cargo. You will serve as a key resource for operations and process excellence. You will drive operational efficiency in gateway operations, maintain compliance with company standards, and support the achievement of business objectives through consistent execution and collaboration. The role offers the opportunity to combine operational experience and a customer-focused approach to deliver high-quality outcomes for high touch cargo.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy.

The work schedule for this role is 9:00 a.m. to 6:00 p.m. Pacific time on Mondays and Fridays and 9:00 a.m. to 6:00 p.m. Eastern time Tuesday through Thursday, based on the candidate location. This role also requires flexibility to work every other Saturday, depending on business needs.

Responsibilities:

The duties and responsibilities of this position consist of, but are not limited to, the following:

• •Manage the international air shipment lifecycle, from purchase order issuance through final cargo delivery
• •Prepare, process, and assemble documentation for time-critical, temperature-controlled, and pharmaceutical air shipments
• •Ensure shipment documentation is accurate, complete, and released to carriers, customers, and agents on time
• •Execute and coordinate shipments in accordance with customer requirements, standard operating procedures, and industry regulations
• •Create, maintain, and update shipments in Navisphere, ensuring accurate data and a high level of shipment integrity
• •Apply industry expertise and critical thinking to resolve complex shipment challenges and minimize service disruptions
• •Serve as a key point of contact and subject matter expert for internal teams, global offices, agents, and external vendors
• •Provide guidance on time-critical, temperature-controlled, and pharmaceutical shipment requirements, processes, and initiatives
• •Build collaborative relationships across the department, branch, and global network to support seamless shipment execution
• •Identify and recommend process and technology improvements that increase efficiency, strengthen service, and improve financial performance

Required Qualifications:

High school diploma or GED

• •Minimum 3 years of Global Forwarding industry experience
• •Provide evening and weekend coverage when required to support client and business operations

Preferred Qualifications:

Associate’s or bachelor’s degree from an accredited college or university

Knowledge or coursework in Supply Chain, Logistics, or International Business

Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily

Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

High level of attention to detail

Ability to work in a fast-paced and deadline-driven office environment

Proactive, ambitious, hardworking, and analytical mindset

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$21.76 - $45.96

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Three medical plans which include

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid observed holidays

2 paid floating holidays for U.S. hourly employees

Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page