Wipro

Senior Group Leader

Hyderabad, Telangana, India

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hirly's read of this role

Seniority: Senior
Country: IN
Work mode: On-site / unstated
First seen by hirly: 14 Oct 2026

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the posting

Job description: Job Description Responsibilities: As an MLM or Senior GL you are responsible for managing day to day operations for the aligned queues/ process. The primary focus is on meeting 100% productivity and quality SLAs requirement. You support SDL in ensuring zero loss of delivery due to delivery issues and ensure Time on Floor & adherence to floor policies by team members (floor governance) In non-voice business, the median ratio (1 MLM: number of FLM/ Senior FLM) is 7-8 (FTE is 56) …

Original posting on Wipro's site ↗

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