Senior Host, Business Development

REQ14994 Senior Host, Business Development (Open)

POSITION SUMMARY:

The Senior Host, Business Development is responsible to carry out all daily Signature Counter operations and Signature gaming floor hosting services. She / He acts as a front-line sales and customer service ambassador to ensure a high standard of guest relations is provided to all premium patrons in accordance with established service standards. Constantly strive to delight our guests; exceed their expectations through gracious, enthusiastic, and personalized service.

PRIMARY RESPONSIBILITIES:

• 1. Locate, identify, and develop new/existing premium players
• 2. Cultivates relationship with existing players and increase loyalty by serving as a personal contact to premium players to ensure excellent customer service
• 3. Stations at designated areas to maintain excellent service and contribute to guest satisfaction by greeting all patrons and provide proactive service by anticipating and meeting their needs
• 4. Maintains full understanding and cross selling of all casino products, promotions, and resort facilities
• 5. Participates and assist in all casino events and promotions which are targeted to premium guests
• 6. Maintains and growth accurate database for management’s information and evaluation
• 7. Achieves client’s quotas / targets / goals as assigned by the Company
• 8. Assists premium members with all membership related transactions, enquiries, comps redemption and transport / accommodation / dining / show reservations.
• 9. Always maintains strict confidentiality of customer information.

QUALIFICATIONS:

I. Experience

• 1. Proven experience in VIP Services and/or Premium player fields
• 2. Experience in gaming marketing field and relevant experience in event and promotion field is an advantage

• 3. Knowledge in Philippines casino business model is an advantage
• 4. At least one-year experience in sales or customer service field, preferably in casino marketing is preferred

II. Education

• 1. Tertiary qualifications
• 2. Degree holder or above in Business Administration or marketing field is an advantage

III. Skills / Competencies

• 1. Computer literate
• 2. Excellent interpersonal and communication skills in English
• 3. Multilingual or ability to converse in foreign language(s) will be an added advantage
• 4. Able to define problems, collect data, establish facts, and draw valid conclusions
• 5. Able to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• 6. Able to analyze collected data in the report format

IV. Other Attributes

• 1. A team player
• 2. Proven customer service orientation, energetic and enthusiastic
• 3. Pleasant and mature disposition
• 4. Able to work on rotating shifts
• 5. Able to work under pressure and result driven
• 6. To be flexible and accommodating as this may require extra hours out of normal work hours