Senior Housekeeper

SENIOR HOUSEKEEPER

Sandy Lane Hotel, an exclusive AAA Five Diamond resort and a member of Leading Hotels of the World, is seeking to recruit a Senior Housekeeper.

The Role

The Senior Housekeeper will report to the Assistant Executive Housekeeper and/or the Director of Housekeeper. responsible for maintaining the highest standards of cleanliness, presentation and upkeep of assigned guest rooms, suites and other designated areas.

Key duties and responsibilities:

Inspect rooms following turndown service and ensure all required amenities, supplies and presentation standards are in place.

Follows sign in and out procedure for key control, security and confidentiality

Clean, service and inspect assigned guest rooms, suites and other designated areas, including bedrooms, bathrooms and guest areas, ensuring the highest standards of cleanliness, presentation and overall condition are maintained.

Monitor and maintain mini-bars, refrigerators and other in-room amenities, including replenishment and stock rotation where applicable.

Conduct regular stock counts and record and report any shortages.

Maintain pantries, housekeeping areas and storage areas in a clean, organised and orderly manner.

Identify and promptly report defects, damage, maintenance requirements or other deficiencies to the relevant department.

Assign, coordinate and monitor deep-cleaning and special cleaning assignments as required, ensuring that work is completed to established standards.

Respond promptly and professionally to guest requests and assist in providing personalised service where required.

Maintain strict confidentiality and exercise discretion at all times in relation to guests, their information, belongings and activities.

Communicate effectively with Housekeeping, Maintenance and other relevant departments to ensure the proper upkeep of assigned areas and timely resolution of issues.

Our ideal candidate must possess:

A secondary level education and the ability to understand, read, write and speak English proficiently

A good Secondary school education

One year’s experience or any form of training in the position

Ability to work under pressure and be multi-skilled

Ability to perform extensive walking, bending and stretching and be able to lift up to 50 pounds

Ability to resolve issues quickly

Good interpersonal and communication skills.

The ability to work under stress calmly and professionally in a busy environment.

Ability to handle complaints and converse with guest

Ability to maintain discipline and get the work done to the time schedule

Knowledge of Sandy Lane Hotel and its facilities

Any floor care knowledge of marble, hardwood floors would be an asset

Ability to assign deep cleaning project as needed