Senior Implementation Consultant

Description

• Location: United States, Remote
• Department: Implementation
• Reports To: Director of Implementation
• Employment Type: Full-Time, Salary, Exempt
• Compensation: $55,000-60,000

About AccuSourceHR

AccuSourceHR is a full-service employment screening organization headquartered in Phoenix, Arizona. Since 1999, we have helped employers make faster, safer, and more confident workforce decisions through reliable screening technology, high-quality client care, and PBSA-accredited practices.

We are investing in modern client experiences, workflow tools, integrations, automation, and better ways to help customers manage complex workforce processes with confidence.

About the Role

We are looking for a Senior Implementation Consultant to lead the implementation of AccuSourceHR’s client-facing workforce solutions.

This is a hands-on leadership role. The person in this role will lead early client implementations directly while also building the process, tools, documentation, and team structure needed to scale implementation over time.

This position will own the client launch experience from post-sale handoff through kickoff, discovery, configuration, data readiness, testing, training, go-live, and early post-launch support. This role will work closely with Implementation, Product, Engineering, Operations, Client Success, Sales, Support, and Compliance to make sure clients are launched well and internal teams are aligned.

This role will also support clients transitioning from prior HR, workforce, onboarding, screening, or employee record systems. This position will help ensure employee records, organizational structures, user access, documents, workflows, and related setup items are transferred, validated, and ready for launch.

The ideal candidate has led SaaS or technology implementations in a client-facing environment, understands complex business workflows, and knows how to create structure where processes are still being built. Experience with HCM, HRIS, employee record systems, onboarding, or related HR technology is a strong advantage.

What You Will Own

Implementation Leadership

• •Own the implementation approach for assigned client-facing solutions.
• •Build clear implementation processes, templates, checklists, discovery guides, launch plans, training materials, and handoff standards.
• •Define what a successful client launch looks like.
• •Establish clear launch readiness criteria before a client goes live.
• •Track implementation status, risks, open items, client readiness, and internal dependencies.
• •Identify where implementation work can be standardized, simplified, or improved.
• •Help determine future implementation team needs as client demand grows.

Client Launch Management

• •Lead client implementations from kickoff through go-live and early adoption.
• •Serve as the main implementation owner and escalation point during launch.
• •Manage project scope, timelines, milestones, risks, dependencies, and client responsibilities.
• •Lead kickoff calls, discovery sessions, workflow reviews, status meetings, training sessions, and launch readiness reviews.
• •Keep clients and internal teams aligned through clear communication.
• •Manage multiple client launches at the same time without losing detail or follow-through.
• •Ensure client expectations are clear before, during, and after implementation.

Discovery and Workflow Design

• •Lead discovery sessions to understand client goals, current processes, user roles, workflow needs, data needs, reporting needs, and launch success criteria.
• •Translate client requirements into clear implementation steps and configuration decisions.
• •Help clients align to recommended workflows while documenting where client-specific setup is needed.
• •Identify process gaps, edge cases, and launch risks early.
• •Document decisions, requirements, open questions, and handoff items clearly.
• •Partner with Product and Engineering when implementation work reveals product gaps or unclear requirements.

Configuration and Testing

• •Oversee client setup, including users, roles, permissions, workflow settings, forms, templates, notifications, dashboards, documents, and related configuration.
• •Create quality checks to reduce configuration errors and launch issues.
• •Validate setup against client requirements and internal standards.
• •Build and manage test plans before launch.
• •Coordinate client testing and track defects, questions, and changes.
• •Confirm that key workflows are tested from both admin and end-user perspectives before go-live.

Data, Migration, and Technical Coordination

• •Coordinate data readiness, data mapping, data validation, imports, user lists, employee records, locations, departments, job structures, templates, documents, and related setup items.
• •Support clients transitioning from prior HR, workforce, onboarding, screening, or employee record systems by helping define what data needs to move, how it should be structured, and how it should be validated before launch.
• •Work with internal technical teams and client stakeholders on approved integrations, data exchanges, user provisioning, SSO, SFTP, APIs, or other supported connection methods.
• •Track technical requirements, migration risks, data gaps, blockers, and decisions.
• •Help troubleshoot setup, access, data, workflow, and integration issues during implementation.
• •Escalate technical blockers when needed while continuing to own client communication and project progress.
• •Help distinguish between system defects, configuration issues, process gaps, data quality issues, training gaps, and client readiness issues.

Training, Go-Live, and Post-Launch Support

• •Design and deliver role-based training for client administrators, managers, operational users, and other stakeholders.
• •Build training materials, quick-reference guides, client communication templates, and implementation documentation.
• •Help clients understand how to use the solution and how to make it part of their daily process.
• •Lead launch-day support and early post-launch support.
• •Monitor adoption risks, client questions, workflow friction, and training gaps after launch.
• •Ensure a clean handoff to Client Success and Account Management.

Cross-Functional Partnership

• •Work with Product to share client feedback, recurring implementation issues, product gaps, and improvement opportunities.
• •Work with Engineering and technical teams to clarify requirements and resolve launch blockers.
• •Work with Operations to make sure implemented workflows can be supported after launch.
• •Work with Client Success and Support to ensure clients are transitioned smoothly after go-live.
• •Work with Sales when needed to clarify implementation scope, timelines, and client expectations before launch.
• •Work with Compliance when implementation decisions involve sensitive data, documentation, screening workflows, or regulated processes.

Requirements

Basic Qualifications

• •7+ years of experience in SaaS implementation, client onboarding, professional services, customer success operations, HR technology, workforce technology, background screening, compliance operations, or a similar client-facing environment.
• •This role is ideal for someone who enjoys personally leading implementations while also building the playbooks, standards, documentation, and operational framework needed to support future scale.
• •3+ years leading complex client implementations, implementation teams, or cross-functional launch programs.
• •Experience managing multiple client launches or implementation projects at the same time.
• •Experience gathering requirements, documenting workflows, and translating client needs into system setup or implementation tasks.
• •Experience supporting implementations that involve data migration, data mapping, record transfer, system transition, or setup from prior client systems.
• •Experience working with technical teams on integrations, data imports, data mapping, user provisioning, SSO, APIs, SFTP, or sy