Senior Implementation Consultant

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.

Overview

As a Senior Implementation Consultant, you lead the design and execution of scalable technical solutions during late-stage sales and complex onboarding initiatives. Acting as a trusted technical advisor, you take ownership of high-impact client projects, mentor team members, and drive process improvements that elevate client success outcomes. In this senior role, you bridge technical discovery with delivery, ensuring long-term value and satisfaction across strategic accounts.

All team members are expected to leverage AI to work smarter, accelerate decision-making, automate repeatable work, and improve outcomes. You are encouraged to continuously identify opportunities to apply AI, data, and scalable processes to enhance productivity, drive innovation, and deliver greater value for our clients, partners, and teams while maintaining appropriate judgment, quality, security, and compliance.

Responsibilities

Solution Design & Technical Discovery

Lead technical discovery and solution design during late-stage sales engagements for strategic clients

Develop complex implementation plans and ensure seamless handoffs to delivery and support teams

Implementation & Client Enablement

Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements

Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP

Provide expert-level platform training and consultation to client stakeholders

Collaboration, Mentorship & Scale

Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressed

Mentor and coach junior Client success engineers, supporting knowledge sharing and technical skill development

Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices

Develop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scale

Use AI as a default for recurring deliverables — implementation planning, client documentation, troubleshooting research, and enablement content — and share the prompts and workflows that work with your immediate team

Client Advocacy & Communication

Communicate complex technical concepts clearly to both technical and non-technical stakeholders

Represent the voice of the client in product feedback loops, collaborating with Product Management on feature evolution

Take ownership of high-risk client situations, ensuring proactive intervention and resolution

Qualifications

Minimum Qualifications

3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients

Fluent in both written and spoken English

Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols

Advanced expertise in REST and SOAP API integrations and troubleshooting

Strong working knowledge of Excel and HTML

Demonstrated ability to manage multiple complex client projects simultaneously

Excellent problem-solving, time management, and prioritization skills

Strong communication and presentation skills for technical and non-technical audiences

Proven ability to document processes and create technical enablement materials

Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities

Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through research, communication, analysis, documentation, automation, workflow optimization, and decision-making

Preferred Qualifications

Bachelor's degree in computer science, Information Technology, or a related field

5+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients

Additional language proficiency is a plus

Experience working with enterprise clients and/or within the e-commerce industry

Familiarity with remote-based training tools

Project Management experience or certification (e.g., PMP, Agile)

Demonstrated success in developing online technical training content

A proactive, entrepreneurial mindset with the ability to work independently and lead initiatives

Excellent problem-solving, time management, and prioritization skills

Travel Required

Up to 10%

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

Partner with the leading brands and retailers.

Connect with passionate professionals who will help support your goals.

Participate in an inclusive, welcoming work atmosphere.

Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.

Receive industry-competitive compensation and total rewards benefits.

Benefits

Enhanced Private Medical Insurance and a Health Cash Back Plan

Life insurance & disability benefits

Pension plan with 4% Company match

Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 2 paid floating holidays (new in 2026!), 10 paid sick days, 2 Wellness days and 1 Paid Volunteer Day

£45/month Remote work stipend for internet

Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program

Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career

Charitable contribution match per team member

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form . Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities wit