Senior IT Administrator (Global)

Role: Senior IT Administrator (Global)

About Us:

• AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence
• accurately and efficiently processes information from thousands of data sources so that
• organizations can better understand enterprise spend at scale to make smarter business
• decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows
• to read, understand, and make real-time decisions based on your unique spend profile, leading
• to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises,
• including one-third of the Fortune 500, use AppZen's invoice, expense, and card transaction
• solutions to replace manual finance processes and accelerate the speed and agility of their
• businesses. To learn more, visit us at www.appzen.com .

About the Role:

• As a Senior IT Administrator (Global), you will work closely with the rest of our team to ensure
• that our company is using the most up-to-date technology to run our business. We are seeking
• a hands-on IT administrator who will own the day-to-day reliability, security, and scalability of
• our hardware, software, and internal network, while directly supporting our staff across global
• offices.

Roles and Responsibilities:

• •Administer, maintain, and support the company's IT infrastructure (network, endpoints,
• servers, cloud accounts) across global offices.
• •Manage day-to-day IT operations, ensuring 24x7 availability and reliability of systems
• and services.
• •Own the user onboarding and offboarding process, including access provisioning and
• deprovisioning across systems.
• •Administer SaaS applications — user provisioning, license tracking, and renewal
• coordination.
• •Execute the IT asset life cycle end-to-end: procurement, deployment, tracking, and
• secure disposal.
• •Monitor systems and infrastructure proactively; troubleshoot, resolve, and escalate
• incidents within SLA.
• •Support the CISO/security function on day-to-day compliance tasks, security tooling
• configuration, and audit evidence gathering.
• •Identify repetitive manual tasks and build automation (Shell/Python scripting, API
• integrations) to streamline IT operations.
• •Collaborate with cross-functional teams to support integration projects and resolve
• tooling gaps.
• •Maintain and enforce existing IT policies and procedures; flag gaps for review.
• •Support business continuity and disaster recovery execution — testing, documentation,
• and runbook upkeep.
• •Act as the escalation point for Tier 2/3 technical support and helpdesk operations.
• Senior IT Administrator (Global) | Confidential
• AppZen – Senior IT Administrator (Global) JD
• •Document processes, configurations, and runbooks to build team knowledge and reduce
• single points of failure.
• •Coordinate with vendors on day-to-day support tickets, renewals, and issue resolution.
• •Mentor junior IT staff and interns on troubleshooting approach and best practices.
• •Track IT performance metrics (uptime, ticket resolution time, SLA adherence) and report
• on trends.

Experience and Qualifications:

• •Bachelor's degree in a relevant field.
• •2-6 years of hands-on experience administering IT infrastructure and operations;
• experience in a global, multi-office, or distributed-team environment preferred.
• •Strong working knowledge of network administration, endpoint management, and SaaS
• application administration.
• •Practical experience with automation/scripting (Shell, Python) to streamline recurring IT
• tasks.
• •Comfortable working in a startup/scale-up environment. This role will require occasional
• overlap with US/UK time zones.
• •Working knowledge of ITIL-aligned support processes (incident, change, and problem
• management).
• •Hands-on experience integrating applications via APIs.
• •Good communication skills, with the ability to support end users and collaborate across
• cross-functional teams.
• •Prior experience mentoring junior team members or interns is a plus.
• •Highly organized with the ability to manage multiple priorities and tickets simultaneously.
• Technologies:
• •Hardware: Cisco Meraki Network Infra, Apple Devices, Windows, IoT thin clients, AV
• Equipment, Printers
• •Operating Systems: MacOS, Windows, iOS, and Linux
• •Platforms & Tools: Google Suite, JumpCloud or similar, Jira, OpsGenie, Bitbucket,
• Confluence, Jenkins, Zoom Admin, Slack Admin, AWS EC2 and S3, MySQL or
• PostgreSQL, GitHub, Postman, working knowledge of using and integrating APIs, ITIL
• methodology, Shell and Python scripting, etc.

Please share your updated resume on: [email protected]