DataScience
Senior IT
Giza
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hirly's read of this role
- Seniority
- Senior
- Country
- EG
- Work mode
- On-site / unstated
- First seen by hirly
- 4 Nov 2026
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the posting
Senior IT Specialist
Role Summary
We are looking for a Senior IT Specialist to be the technical backbone of our IT function. You will handle complex support and infrastructure work, own key systems end to end, and act as the escalation point for the service desk. You will also mentor junior colleagues and help improve how IT is run.
Key Responsibilities
Systems & Infrastructure
Administer and maintain servers, networks, cloud services, and end-user devices
Manage Microsoft 365 / Google Workspace, identity and access (Entra ID/Active Directory), and collaboration tools
Monitor performance and availability, and carry out capacity and lifecycle planning
Support & Escalation
Act as Tier 3 escalation for complex incidents and recurring problems
Run root-cause analysis and implement permanent fixes, not workarounds
Keep accurate documentation, runbooks, and knowledge-base articles
Security & Compliance
Apply patching, endpoint protection, MFA, and access controls
Run backup and recovery tests and support disaster recovery plans
Contribute to audit evidence and policy compliance (e.g., ISO 27001, SOC 2)
Projects & Improvement
Deliver technical projects such as migrations, rollouts, upgrades, and integrations
Automate repetitive tasks using scripting (PowerShell, Python, or Bash)
Recommend tools and process improvements with clear justification
Mentoring & Collaboration
Coach junior staff and review their work
Work with vendors and business teams to resolve issues and plan changes
Requirements
Essential
Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience)
5+ years in IT support, systems, or infrastructure roles
Strong working knowledge of Windows and/or Linux, networking (TCP/IP, DNS, DHCP, VPN, firewalls), and virtualization
Hands-on experience with at least one cloud platform (Azure, AWS, or GCP)
Experience with device management (Intune, Jamf, or similar) and identity management
Scripting or automation skills
Clear communication with technical and non-technical users
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