Senior Key Account Manager (human)

Your Mission & Challenge

Own and manage strategic relationships with our most important enterprise customers

Serve as the primary point of contact for executive stakeholders at the C-level and VP level

Independently lead renewal, upsell, and account expansion initiatives

Develop and grow customer relationships through a structured, long-term account strategy

Identify opportunities to increase customer value, adoption, and revenue growth

Collaborate closely with Pre-Sales, Product, Engineering, and Customer Support teams

Drive customer satisfaction, retention, and long-term partnership success

Analyze customer needs and develop tailored growth and success strategies

Take ownership of Net Revenue Retention (NRR) and portfolio growth targets

Act as a trusted advisor, ensuring customers maximize the value of NEURA Robotics solutions

What We're Looking For

7+ years of experience in customer-facing roles within technology, SaaS, automation, or industrial environments

Proven experience managing and growing strategic enterprise accounts

Strong background in renewal management, account expansion, and customer growth metrics such as NRR and customer health scores

Excellent stakeholder management skills with experience engaging executive decision-makers

Strong cross-functional collaboration capabilities and project management skills

Experience working with customer success methodologies, customer health frameworks, and account planning processes

Data-driven approach to portfolio management and customer growth strategies

Strong commercial mindset with a track record of identifying and executing expansion opportunities

Ability to balance relationship management with revenue responsibility