Senior Lead Creative Technologist

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you a senior creative technologist who wants to lead complex projects and deliver innovative solutions for the world’s critical systems? Then you’ll love working at Kyndryl Vital.

At Kyndryl Vital, we are looking for creative, curious, empathic systems thinkers who want to tackle wicked problems with some of the best technical colleagues in the world. Kyndryl Vital is a global network of designers, engineers, writers, researchers, and strategists. We are bound together by a desire to help our customers make sense of complexity and co-create intelligent and adaptive experience ecosystems that resonate with their users and transform their businesses. We believe the next evolution of experience will emerge from the artful blending of behavioral insight and business intelligence into elegantly simple, deeply human moments. We are fortunate to work with the world’s best IT experts to ensure that we can not only imagine a great experience, but that we can build it, deliver it, optimize it, and sustain it.

The Role :

This is a 100% on-site role in Palm Beach Gardens, Florida .

A Creative Technologist is a cross-disciplinary person that bridge between a design vision and engineering execution, using experimentation to solve problems in new and novel ways. They Combines technical expertise with human-centered design to prototype and implement innovative solutions. Creative technologists blend expertise in code, hardware, and emerging technologies to bring ideas to life.

As a Creative Technologist at Kyndryl Vital US, you will lead design initiatives across a variety of complex projects, ensuring that solutions are innovative, intuitive, and aligned with client objectives. You’ll act as both a hands-on expert and a team leader—driving the use of emerging technologies, setting prototyping standards, and overseeing the end-to-end design process from early discovery through user testing and delivery.

You’ll build strong relationships with senior client stakeholders, serving as a trusted advisor on how technologies like agentic AI, IoT, or AR can unlock value and elevate experiences. Internally, you’ll mentor teams across design and engineering—bridging creative vision and technical feasibility while fostering a culture of experimentation and collaboration.

You’ll partner with delivery leads to ensure creative technology workstreams align with timelines and goals, influencing implementation decisions and ensuring the final product reflects the intended experience. By balancing big ideas with practical constraints, you’ll deliver solutions that are both groundbreaking and scalable.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Required Technical and Professional Expertise

Human-Centered Design : You have an expertise in applying human-centered design at a strategic level. You can not only execute design thinking techniques but also guide others in the team to ensure the end product genuinely resonates with users on a functional and emotional level.

Cross-disciplinary Collaboration : You lead cross-functional collaboration. You often act as the “glue” between different disciplines – facilitating communication between design, engineering, business, and even between our team and the client’s technical teams. Everyone stays aligned thanks to your ability to speak everyone’s language.

Innovation : You have a portfolio of projects that introduced new technology or novel interactions. You proactively explore the tech landscape for opportunities. For example, you might have implemented an industry-first use of a technology at a previous job, or you regularly prototype with experimental tech to assess its potential.

Rapid Prototyping : You can swiftly create everything from visual simulations to fully interactive prototypes that are nearly indistinguishable from a real product. Equally important, you can set up an environment for the team to prototype efficiently, possibly by establishing libraries, frameworks, or processes that accelerate prototyping cycles.

Human-in-the-Loop Patterns: You can design interaction patterns for approvals, escalation, rollbacks, and exception handling so agents act safely and users stay in control.

Feasibility Analysis : You have a deep skill in technical feasibility and risk assessment. You can map out the technical requirements of a visionary idea and identify what it would take to implement (time, resources, new skill sets, etc.). You anticipate challenges (scalability, performance, integration issues) and address them early

Storytelling : You craft presentations and narratives that not only explain a concept but inspire and rally support around a vision. As a result, stakeholders (from end-users in testing sessions to C-suite executives in readouts) are engaged and excited about the possibilities you present.

AI and Data Ethics : You lead by example in considering the ethical implications of design decisions, especially when they involve AI or user data. For instance, you ensure any AI features are transparent and fair, and you educate clients and team members about responsible AI and data practices. This includes responsible agentic AI patterns (tool permissioning , human-in-the-loop controls, auditability).

Tooling Standards & Governance (Scale): You can establish standards for agent tools (schema conventions, versioning, security review inputs, documentation) and align with AI engineers so open-source agent development integrates consistently across projects.

Experience Integration at Scale: You can set front-end integration patterns for agentic workflows (events/telemetry hooks, streaming, audit trails, and human-in-the-loop checkpoints) and ensure shipped experiences match intended design quality.

Quality at Scale: You can define team standards for evaluation, observability signals, and release readiness for agentic experiences moving from pilot to production.

Preferred Professional and Technical Expertise

8+ years of experience in roles involving creative technology, user experience, or digital innovation. You have led significant portions of projects and possibly managed other technologists or designers.

Demonstrated depth in one or more industry verticals or technology domains, which allows you to quickly contextualize solutions for specific business problems (e.g., you deeply understand healthcare tech and regulations, or you have expertise in automotive manufacturing user experience, etc.).

Experience in both enterprise-scale project delivery and design consulting . You can navigate corporate governance, security reviews, and large program structures, but you also know how to drive lean project delivery.

Strong knowledge of enterprise IT and architecture (e.g., cloud platforms, databases, APIs, security considerations) enabling you to design solutions that integrate well with clients’ ecosystems or to advise on technical architecture for prototypes.

Familiarity with organizational change management or DesignOps . At this level, you may be influencing not just the product but how the client organization adopts new tools or processes. Experience here helps ensure your solutions are actually embraced and implemented by the customer’s teams.

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