Senior Learning and Development Specialist

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USC Auxiliary Services, one of the largest divisions at the University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family and we are driven to succeed by our commitment to USC’s core values.

USC Hospitality/Campus Dining is led by innovative executive chefs, managers, and service professionals committed to delivering nourishing meals and memorable guest experiences. We take pride in creating environments where quality, hospitality, and connection thrive.

The USC Hospitality unit is seeking a Senior Learning & Development Specialist to join our rapidly growing team!

The Opportunity:

Our team supports a diverse range of employees throughout Auxiliary Services. As our Senior Learning & Development Specialist, you will lead us as we determine training needs and functional training modules for our units. You will also collaborate with Auxiliary Services Directors, Associate Directors and unit Managers/ Directors to design, develop and implement strategic learning and organizational development solutions for all business units. This position also leads a team of learning and organizational development specialists in addition to functioning as a valued consultant, master presenter and facilitator. Your ability to communicate and connect with employees at all levels will be crucial to your success. Your passion and enthusiasm for training will help excite and energize our employees to continue developing!

The Accountabilities:

Partners with the Associate Director of Food Safety, Quality Assurance & Compliance to coordinate, schedule, and track mandatory compliance and regulatory training including food safety, workplace safety, and other required certifications. Maintains accurate records of completion and ensures staff meet certification deadlines.

Administers the department’s customer feedback program. Monitors incoming responses, identifies trends and recurring issues, and communicates findings to operational managers. Recommends and implements training-based solutions when feedback indicates a performance or knowledge gap.

Manages all content and scheduling for push notifications on the department mobile app. Develops clear, timely, and audience-appropriate messaging. Oversees content displayed on department digital monitors. Ensures displays are current, accurate, and aligned with operational priorities and departmental communications.

Leads and facilitates new hire orientation for all incoming employees. Develops and maintains orientation content to ensure consistency, regulatory compliance, and alignment with departmental culture and operational standards.

Creates position-specific training and development programs that facilitates career progression within the department and provide opportunities for promoting from within

The Qualifiers:

Minimum 3 years relevant experience

Salary Range:

The annual base salary range for this position is $90000.00-$94000.00 When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational consideration s.

Additional Information pertinent to this specific position:

May be required to work weekends, evenings and/or holidays. Must have full availability to support the needs of the business.

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE , and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit http://benefits.usc.edu .

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and his

tory that make us proud to be Trojans!

USC has great minds that transform the world with their talents and research. Will you be one? Join us!

FIGHT ON!

• Minimum Education: Bachelor's degree
• Minimum Experience: 3 years
• Minimum Field of Expertise: Experience in developing and conducting training classes. Development of instructional materials.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu . Inquiries will be treated as confidential to the extent permitted by law.

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