Senior Loan Servicer

Description

Are you passionate about supporting Colorado's small business and entrepreneurial community?

Colorado Enterprise Fund (CEF) is a nonprofit business lending organization dedicated to supporting the success of small businesses in Colorado. We provide access to capital for entrepreneurs who are unable to secure traditional financing. Our primary focus includes business owners who may be low-to-moderate income, minorities, women, or veterans. We’re committed to creating meaningful impact in Colorado’s communities by providing equitable and affordable business financing for entrepreneurs who cannot access bank loans or other financial resources.

Why This Role Matters

At CEF, we see our community impact through job creation, wealth building for disadvantaged populations, and the growth and success of the businesses we fund. As a Community Development Financial Institution (CDFI), we offer loans, grants, and free business coaching to entrepreneurs to help them succeed.

Our Guiding Principles

Everything we do, from how we guide borrowers end to end through the loan lifecycle to how we show up for each other as a team in our everyday work, is guided by seven guiding principles. The Guiding Principles are not abstract values; they are the specific standards by which we hire, grow, and evaluate our team. Our Guiding Principles shape every step of our process, not just the final interview.

Collaborative: We achieve more together than alone.

Continuous Improvement: We are always learning and getting better.

People-Centric: We put people-borrowers and colleagues at the center of everything.

Simplify & Remove Barriers: We make it easier for people to access what they need.

Open & Direct Communication: We say what we mean and mean what we say.

Flexibility/Agility: We adapt quickly and stay effective when things change.

Impact Driven: We measure success by the difference we make.

Mission-Focused Team, Real Community Impact

The team, led by the Director of Loan Administration, provides packaging, pre-underwriting, closing, and loan servicing resources to support borrowers throughout the loan life cycle. The Senior Loan Servicer’s primary responsibility is quality control and monitoring of day-to-day loan servicing activities performed by the Loan Servicing Specialist, ensuring accuracy, timely completion, complete documentation, and alignment with applicable Small Business Administration (SBA) requirements and CEF's internal Standard Operating Procedures (SOPs). This scope includes borrower communications and delinquency follow-up, payment processing, reconciliations, paid loan processing, Uniform Commercial Code (UCC) filings and continuations ,loan reporting, and servicing records. The role operates with a high degree of independence, provides technical guidance, documents review findings, monitors corrective actions through resolution, and contributes to continuous improvement.

CEF offers a hybrid work environment that blends in-person connection with opportunities to be remote. Employees must be Colorado-based and can expect to travel to our Denver headquarters at least three days per week during onboarding, then one day per week onsite thereafter to support ongoing cross-functional collaboration with peers and leaders .

At Colorado Enterprise Fund, we believe in a skills-first approach to recruitment and employment. This means focusing on what you can do and how you can grow, rather than traditional metrics alone. We are committed to adhering to anti-exclusion practices, removing barriers to access, and enhancing opportunities for all individuals based on merit and potential.

Requirements

On a given day, your work will include these essential duties:

Payment Operations & Processing

• •Oversee bi-monthly batch payment collection, ensuring accurate execution and timely reconciliation across all cycles.
• •Review and monitor daily loan payment processing across ACH, check, online portal, and wire channels, including recovery-related payments for charged-off loans and loans on non-accrual status; verify timely posting, correct transaction codes, and supporting documentation, and follow up on discrepancies.
• •Resolve complex or non-standard payment posting situations independently, applying sound judgment and documenting decisions clearly.

Exception & Processing Error Management

• •Oversee the end-to-end exception management process for Non-Sufficient Fund (NSF) returns, payment reversals, and exception items processed by the Loan Servicing Specialist. Approve resolutions for accuracy and completeness, track open items through timely correction, and escalate unresolved or non-standard matters requiring additional review or approval.
• •Serve as the primary point of contact for exception resolutions, maintaining a complete and auditable record that supports accountability and compliance readiness.

Reconciliation & Financial Accuracy

• •Own completion of daily, monthly, and quarterly reconciliations prepared by the Loan Servicing Specialist; review supporting records, investigate complex discrepancies, and verify that corrections are documented and unresolved items are escalated before applicable close deadlines.
• •Serve as the Loan Administration’s lead partner with Accounting and Finance team members to maintain an accurate reconciliation log; identify recurring discrepancy patterns and bring forward proposed corrective actions.
• •Conduct quality-control reviews of Loan Servicer’s reconciliation work, communicate findings and required corrections, verify resolution, and provide technical guidance to reduce recurring errors.

Servicing Quality Control & Monitoring

• •Oversee borrower communications, delinquency follow-up, and account updates for timely completion and accurate documentation; verify that accounts requiring Credit and Collections Specialist review are escalated promptly with appropriate context.
• •Lead reviewer of paid-loan files for accurate payoff calculations, cleared funds, reconciled balances, completed checklists, paid-in-full correspondence, and required lien or collateral releases; verify required approvals and retained release confirmations.
• •Review UCC financing statements, continuation filings, and terminations for consistency with approved documentation and required approvals; monitor filing windows, expiration dates, acceptance confirmations, and resolution of rejected filings.
• •Monitor Colorado Credit Reserve (CCR) registration deadlines and review CCR Claims packets, loan reporting data, and credit bureau reporting for completeness, accuracy, reconciliation to supporting records, and required review before submission or transmission.
• •Review servicing records, alerts, and ticklers for accuracy and timely follow-up; maintain a record of quality-control findings, required corrections, and resolution, and escalate recurring errors, overdue items, and compliance concerns to the Director of Loan Administration.
• •The Senior Loan Servicer also directly performs these servicing duties as needed during high-volume periods, staff absences, or other backup coverage needs, while maintaining required reviews and approvals.

Compliance & Recordkeeping

• •Directly responsible for all loan files and loan servicing system records, keeping them audit-ready at all times. Ensure all documentation consistently meets current SBA SOPs and CEF internal standards without exception.
• •Apply SOPs consistently across all servicing activity; model continuous improvement to SOP updates, by flagging outdated or incomplete procedures in partnership with the Director of Loan Administration.
• •Stay current on SBA servicing requirements, and applicable Community Development Financial Institution (CDFI) regulatory obligations; serve as a knowledgeable resource for Loan Servicing Specialists on compliance-related questions.
• •Serve as the team's primary point of contact during internal file reviews, external audits, and regul