Senior M365 / Intune Client Management Specialist

Responsibilities

Windows 11 Rollout Support

Support device onboarding via Autopilot

Validation and handling of hardware hash imports

Troubleshooting Autopilot deployment issues

Execution of device readiness checks

Monitoring rollout progress and identifying blockers

Intune Device Management

Monitoring enrollment and device status

Troubleshooting enrollment and configuration issues

Review and analysis of compliance status

Execution of predefined remediation steps

BYOD (Entra Registered) – Compliance Support

Analysis of compliance issues on BYOD devices

User guidance for resolving compliance problems

Validation of device configuration

Escalation of complex issues

Corporate Devices (Entra Joined)

Support of company-managed devices

Troubleshooting policy and configuration issues

Support device lifecycle (reset, reprovisioning)

Validation of compliance and configuration

Software Deployment & Patch Management

Monitoring application deployments in Intune

Analysis of failed software installations

Monitoring Windows update and patch status

Identification of recurring deployment issues

Suggestion of remediation actions

Software Packaging Coordination

Validation and testing of application packages

Support for package acceptance and quality checks

Creation of requirements for packaging requests

Coordination with internal and external packaging teams

Feedback and rework coordination

Intune & Client Ticket Handling (Second Level Support)

 Processing of incidents and service requests in the area of Intune and client management

 Analysis and prioritization based on SLAs and support processes

 Troubleshooting of:

Autopilot and enrollment issues

BYOD compliance errors

Software installation failures

Patch and update issues

Policy conflicts

Ticket Analysis & Quality Assurance

Structured documentation of tickets and solutions

Identification of recurring issues (problem patterns)

Creation of standard solutions and runbooks

Ensuring audit-ready ticket documentation

Escalation & Collaboration

Structured escalation to 3rd level / engineering teams

Collaboration with:

Endpoint / Intune engineering

Packaging teams

Security and compliance teams

Providing analyzed tickets including logs and root cause indicators

Monitoring & Proactive Incident Detection

 Monitoring Intune dashboards and reports

 Identification of incidents based on monitoring data

 Proactive ticket creation in case of:

Increased deployment failures

Compliance issues

Update problems

Operational Monitoring & Reporting

Creation of regular reports on:

Device compliance rates

Deployment success rates

Patch status

Tracking Windows 11 rollout progress

Identification of weak points and trends

Device Lifecycle Management

Support device lifecycle:

Enrollment

Re-provisioning

Retirement and wipe

Validation of device inventory data

Cleanup of inactive or outdated devices

Knowledge Management & Documentation

Creation of user documentation (e.g. BYOD fixes)

Maintenance of knowledge base articles

Documentation of known issues and solutions

Continuous Improvement & Problem Management

Identification of root causes for recurring issues

Reduction of repeated incidents

Improvement of processes and runbooks

Feedback to engineering teams

Pilot & Rollout Support

Support pilot phases in controlled environments

Validation of deployment concepts

Collection of feedback and issue patterns

Security & Compliance Support (Operational Only)

Monitoring of device compliance status

Support remediation of non-compliant devices

Basic troubleshooting of client security issues

No ownership of policies or governance