Senior Manager, Business Development

Our Mission

You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.

We’re here to give power to the patient.

For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.

Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.

Fixing healthcare starts with fixing access to it. And we're still just getting started.

Your Impact on our Mission

Zocdoc’s most important asset is our people. As a Senior Manager of Business Development, you’ll be responsible for creating, managing, and growing strategic partnerships critical to Zocdoc’s growth. This role will initiate and negotiate new partnerships, grow and develop ongoing partner relationships, and manage partner performance with an initial focus on strategic distribution partnerships.

The ideal candidate has a proven track record of successfully managing partnerships with large companies, driving measurable growth through external relationships, and thinking strategically about complex business issues. This person should be comfortable owning both new business development and existing partner performance, including identifying opportunities to improve results, expand relationships, and create mutual value for Zocdoc and our partners.

This role will be responsible for coordinating cross-functional partnerships in collaboration with various teams across the organization, including product, engineering, marketing, operations, finance, legal, analytics, sales, and leadership. This role will report to the Sr. Director of Business Development.

You’ll enjoy this role if you are...

Personally motivated by owning a project or relationship from start to finish. You will manage the entire partner lifecycle from ideation to execution, including partner performance, growth, and long-term relationship management

Experienced at building a network, both internal and external to your organization

Passionate about finding creative, scalable, and mutually beneficial partner opportunities

Commercially and analytically minded. You enjoy understanding what is driving performance, identifying opportunities for improvement, and translating insights into action

A strong relationship builder and negotiator. You enjoy finding financially and commercially beneficial terms for new and existing partner agreements

Excited about shaping Zocdoc’s strategic direction by identifying innovative opportunities and aligning partnerships with long-term business goals

Energized by a mix of new business development, partner management, performance optimization, and cross-functional execution

Your day to day is...

Partner Ownership & Relationship Management

Serving as the primary business owner and “go-to” contact for a portfolio of strategic distribution partners, including performance, partner communications, issue resolution, and ongoing engagement

Defining and executing on the long-term partner relationship strategy, including knowing which partnerships or opportunities to grow, optimize, or deprioritize

Leading recurring partner conversations, business reviews, and strategic check-ins to assess performance, align on goals, and identify areas for improvement

Performance Management & Growth

Monitoring partner performance metrics, engagement levels, and program outcomes to identify trends, diagnose issues, and recommend actions to improve results

Identifying opportunities to expand existing partnerships, improve commercial outcomes, and create additional value for partners and Zocdoc

Partnering with internal teams and external stakeholders to optimize partnership performance and unlock incremental growth

New Business Development & Inbound Evaluation

Owning distribution partnership opportunities from end to end, including identifying, structuring, negotiating, amending, closing, managing, and growing strategic deals

Evaluating inbound partnership opportunities, leading introductory conversations, and determining whether opportunities should be advanced, routed to another owner, or deprioritized

Communicating the value propositions and key areas of alignment between strategic partners and Zocdoc

Cross-Functional Execution & Strategic Support

Collaborating with product, partner engineering, marketing, operations, legal, finance, analytics, sales, and Zocdoc leadership to deliver scalable and beneficial partnerships

Partner closely with Business Operations to identify process improvement opportunities, align on operational priorities, and drive the execution of scalable solutions that enhance account performance and business outcomes.

Ensuring timely and successful delivery of partner-related commitments through strong cross-functional coordination and follow-through

Building compelling partner narratives, pitch materials, business cases, and internal recommendations to move opportunities forward

Keeping abreast of developments and trends across healthcare, consumer behavior, marketing, distribution, and partnership models

Representing Zocdoc at industry events and in response to partner opportunities

You’ll be successful in this role if you have...

7+ years of experience in business development, strategic partnerships, partner management, strategic account management, or a related commercial role

Proven ability to build and maintain relationships with senior leaders and executives, both internally and externally

Experience managing performance-oriented partnerships, distribution partnerships, marketing partnerships, channel partnerships, or other commercially measurable partner relationships

Strong commercial and analytical instincts, with the ability to interpret performance data, identify trends, and translate insights into action

Proven ability to grow existing partner relationships by identifying optimization opportunities, improving performance, and expanding commercial impact

Experience owning partnerships or commercial deals from initial conversation through negotiation, execution, launch, and ongoing management; sales experience a plus

Superb communication skills, with a strong ability to keep stakeholders aligned across multiple mediums

The ability to work independently and as an individual contributor with minimal oversight

Strong cross-functional collaboration skills and experience working with teams such as product, marketing, operations, finance, legal, analytics, sales, and leadership

Comfort operating in ambiguity, managing multiple workstreams at once, and bringing structure to complex opportunities

The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity

Benefits

Flexible, hybrid work environment at our convenient Soho location

Unlimited Vacation

100% paid employee health benefit options (including medical, dental, and vision)

Commuter Benefits

401(k) with employer funded match

Corporate wellness program with Wellhub

Sabbatical leave (for employees with 5+ years of service)

Competitive paid parental leave and fertility/family planning reimbursement

Cell phone reimbursement

Catered lunch everyday along with beverages and snacks

Employee Resource Groups and ZocClubs to promote shared community and belonging

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with mark