Senior Manager Canadian Commercial Banking

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59.12 - $69.55 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

This role provides leadership and direction through group managers and team managers and is responsible for managing key relationships and achieving business performance and results. Leads and manages a large and significant multifaceted business function with overall accountability for providing strategic direction, guidance on a broad and diverse range of complex service and advice activities and/or specialized support on all SBB products and services.

Custome r

· Lead, coach and develop a team of service and advice Colleagues on services, product and advice informational conversations and/or advice-giving strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers

· Oversees the development of service and advice Colleagues within the center on advice / guidance/ solution giving strategies and tactics to improve overall customer / partner experience

· Leads the execution and achievement of the team's customer / partner experience targets by coaching and modelling appropriate behaviours

· Set service and control standards aligned to overall business objectives and oversee / monitor deliverables and results

· Develop and maintain relationships with internal and external partners for the purpose of delivering optimal customer service

· Primary escalations point for significant risk matters / exceptions

Shareholder

· Work closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale

· Plan and execute business development activities, review and communicate results, and adjust tactics accordingly results, and adjust tactics accordingly

· Execute on the annual business plan to deliver results aligned with business strategies

· Manage overall budget, revenue and expenditures, meet business objectives while increasing efficiency and effectiveness

· Proactively identify key business opportunities, research and recommend enhancements / modifications, develop strategies to achieve recommendations and work closely with team to execute and implement

· Monitor and communicate the effectiveness of strategies, programs, and practices related to own area of expertise

· Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary

· Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

· Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

· Ensure Colleagues are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct and Ethics

Employee / Team

· Cultivate and model the Colleague Promise to support colleague growth, and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well being to creativity and curiosity; where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done

· Demonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results

· Sustain, identify strong talent, recruit and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome

· Enable colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely feedback, motivating appreciation and recognition to all colleagues

· Enable a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership

· Foster an environment that promotes sharing of knowledge, information, skills, and subject matter expertise among the team; ensure timely management and escalation of issues and create opportunities represent TD's brand

· Connect the alignment of colleague's contributions with the TD Shared Commitments • Build and retain an engaged and diverse team that embraces diversity of thought, to collaborate with other functions and teams

· Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, communicating a compelling vision with clarity and empowering colleagues to drive innovation

· Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty that drive results • Develops annual and/or long-term plans for own area that are aligned with enterprise wide priorities, reinforcing a focus on results that align to One TD

· Foster a high-performance culture by setting team targets and objectives, promoting and facilitating on-going feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results • Manage employees in compliance with all human resources policies, procedures and guidelines of conduct

Breadth & Dept h

· Responsible for managing multiple, broad and highly complex teams which are diverse in scope

· Sets strategic direction for the center, works autonomously in the management of the unit and collaborates with other business heads to establish and execute on common goals

· Directs / manages large-scale center that may span across multiple areas / businesses, involving significant scope and complexity

· Understands enterprise strategic direction (including financials) and champions alliances to benefit the Bank, advocates for operational / process improvements to enhance value to the organization

· Directs the development of resolutions, plans and strategies for business advancement • Key partner contact with cross-functional teams across TDBG or external contacts and/or customers

· Generally reports to an Executive

Experience & Education

Undergraduate degree and/or 10+ years relevant experience

NOTE: Roles within this job family may require various accreditations and/or licenses based on the business supported and/or regulatory requirements

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, ta