Senior Manager Digital Products

POSITION SUMMARY: The Senior Manager, Digital Products will lead the strategic vision, development, and execution of Republic Services' comprehensive digital product portfolio. The incumbent oversees a team of Digital Product, Content, and Design Managers responsible for all customer-facing digital platforms including websites, e-commerce solutions, mobile applications, customer portals, chatbot, and service-related communications & alerts. The Senior Manager, Digital Products is accountable for creating and maintaining product roadmaps, making critical prioritization decisions, and ensuring development efforts align with business objectives while delivering exceptional customer experiences. The incumbent balances innovation, technical feasibility, and business value to drive digital transformation across the organization.

PRINCIPAL RESPONSIBILITIES:

Develop and own the comprehensive digital product strategy and roadmaps across all customer-facing platforms, ensuring alignment with company objectives and market opportunities.

Oversee the entire digital product portfolio, making high-level prioritization decisions that balance customer needs, business goals, and technical constraints.

Coaches and develops a team of professionals to assist in their development and attainment of necessary skills to lift performance. Monitors staff performance and drives performance improvement initiatives and ensures that service levels meet or exceed agreed upon standards.

Make strategic decisions about resource allocation across digital initiatives to maximize impact and ROI.

Present proposals, roadmaps, and results to executive leadership, translating technical concepts into business outcomes.

Orchestrate collaboration between IT, Marketing, Operations, Customer Service, and other stakeholders to ensure cohesive digital experiences.

Partner with IT leadership to develop a technology strategy that supports scalable, secure, and innovative digital solutions.

Develop and manage budgets for digital product development and ongoing optimization.

Establish comprehensive KPI frameworks to measure digital product performance and guide strategic decisions.

Create processes for identifying, evaluating, and implementing emerging technologies and digital trends that could enhance customer experience.

Oversee relationships with key technology vendors and partners to maximize value and ensure alignment with strategic goals.

Lead organizational change initiatives related to digital transformation, ensuring adoption and utilization of new digital capabilities.

Performs other job-related duties as assigned or apparent.

QUALIFICATIONS:

Demonstrated ability to develop and execute long-term digital product strategies that drive business growth and customer satisfaction.

Proven track record of successfully leading and developing product management teams.

Experience managing complex digital product portfolios with competing priorities and stakeholders.

Strong understanding of business fundamentals and ability to translate customer and business needs into product requirements.

Understanding of digital technologies, platforms, and development methodologies.

Experience using analytics and customer insights to inform product decisions and measure outcomes.

Exceptional ability to influence cross-functional stakeholders and build consensus in a matrix organization.

Outstanding written and verbal communication skills with ability to present complex concepts to diverse audiences.

Experience leading digital transformation initiatives and driving organizational change.

Understanding of environmental services industry or similar B2B/B2C business models

Bachelor's Degree in Computer Science, Business, Marketing, or related field (MBA preferred)

MINIMUM REQUIREMENTS:

7-10 years of digital product management experience with at least 3 years in a leadership role managing product teams.

Demonstrated experience creating and executing digital product roadmaps for customer-facing applications.

Strong background in Agile methodologies and modern product development practices.

Experience with digital analytics platforms, A/B testing, and data-driven optimization.

Track record of successful digital product launches that delivered measurable business results.

This is an in-office position. Must currently reside in the metro Phoenix area.

Onsite work 4 days / remote work 1 day per week.

Rewarding Compensation and Benefits

• Eligible employees can elect to participate in:
• •Comprehensive medical benefits coverage, dental plans and vision coverage.
• •Health care and dependent care spending accounts.
• •Short- and long-term disability.
• •Life insurance and accidental death & dismemberment insurance.
• •Employee and Family Assistance Program (EAP).
• •Employee discount programs.
• •Retirement plan with a generous company match.
• •Employee Stock Purchase Plan (ESPP).

Paid Time Off (PTO)

Benefits: https://jobs.republicservices.com/us/en/about-us/benefits

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

• •Safe : We protect the livelihoods of our colleagues and communities.
• •Committed to Serve : We go above and beyond to exceed our customers’ expectations.
• •Environmentally Responsible: We take action to improve our environment.
• •Driven : We deliver results in the right way.
• •Human-Ce