Senior Manager - Employee Relations

Special Instructions

Dear Applicant,

The South Texas College Office of Human Resources will not be held responsible for redacting any confidential or sensitive information from the documents that you attach to your application. Confidential and sensitive information include the following:

• •Social Security Number
• •Date of Birth
• •Age
• •Citizenship Status
• •Gender
• •Ethnicity/Race
• •Marital Status
• •Applicant Photos

* A redaction guide can be found by clicking here .

Please make sure that you omit this information from your application prior to submission. We are advising you that the Office of Human Resources will be forwarding your application to the hiring department as per your submission.

• Transcripts
• Transcripts must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA).

• Foreign transcripts
• Applicants submitting employment applications with foreign transcripts must provide transcript equivalency documentation from an approved evaluation service. The evaluation service must be a member of the National Association of Credential Evaluation Services (NACES). The evaluation service links on the following site are provided by South Texas College for your convenience but are not affiliated with South Texas College: NACES Members

Job Description

Department: Human Resources

General Statement of Job

The Senior Manager - Employee Relations is responsible for the day-to-day management of the College’s employee relations program, including workplace investigations, grievance administration, conflict resolution, policy interpretation, and employee relations consultation. The position supervises Employee Relations staff and is accountable for the quality, consistency, timeliness, and compliance with employee relations matters. The Senior Manager also serves as a strategic advisor to management on complex employee relations issues, organizational risk, and policy implementation.

Specific Duties and Responsibilities

Essential Functions:

• •Supervises Employee Relations staff and is accountable for the quality, consistency, timeliness, and compliance of employee relations services. Establishes performance expectations, monitors caseloads, reviews work quality, and provides coaching, training, and performance management.
• •Oversees and manages complex, sensitive, and high-risk employee relations matters, including investigations, grievances, workplace conflicts, employee complaints, and disciplinary matters; ensures timely and effective resolution of employee relations matters and provides guidance on matters assigned to Employee Relations staff.
• •Conducts and oversees impartial and thorough investigations involving employee disciplinary matters, grievances, allegations of discrimination, non-compliance, and other workplace concerns; prepares findings and recommendations as appropriate and in consultation with the Director of Human Resources.
• •May conduct investigations related to Title IX, VAWA, Campus SaVE, Clery Act, Section 504/ADA, and other assigned compliance areas in accordance with applicable laws, regulations, and institutional requirements.
• •Serves as a strategic advisor to administrators and campus stakeholders regarding employee relations matters, workplace conflict, policy interpretation, performance concerns, corrective action, and organizational risk.
• •Assists in the review, development, implementation, interpretation, and communication of College policies, procedures, and practices to support compliance, consistency, and effective employee relations.
• •Develops and delivers training and educational programs related to employee relations, workplace conduct, employment law, College policies, and supervisory best practices.
• •Develops and recommends procedures, guidance, and best practices for supervisors and administrators to promote consistent application of College policies and compliance with applicable laws and regulations.
• •Identifies employee relations trends, workplace concerns, and potential areas of organizational risk and recommends strategies, training, policy enhancements, and corrective actions to support a positive and productive work environment.
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• •Assists College personnel in identifying, evaluating, and resolving workplace concerns; facilitates discussions, mediations, and conflict-resolution efforts using diplomacy, negotiation, and problem-solving skills.
• •Oversees the administration of complaint, grievance, and investigation processes; ensures compliance with established timelines; maintains comprehensive records; monitors case management activities; and coordinates responses to unemployment compensation claims and related proceedings.
• •Investigates facts, prepares documentation, and collaborates with legal counsel regarding litigation, hearings, mediations, personnel matters, and other employment-related proceedings.
• •Maintains current knowledge of employment law, regulatory developments, industry trends, and best practices related to human resources, employee relations, Title IX, and compliance programs.
• •Participates in institutional committees, task forces, and special projects related to employee relations, compliance, workplace culture, and organizational effectiveness, as assigned.
• •Assists the Director with strategic initiatives, operational planning, departmental projects, and other administrative responsibilities; travels throughout the College district as needed.
• •Serves as Campus Security Authority.
• •Performs other duties and manages special projects assigned.

Required Education and Experience

• •Bachelor’s degree required; Master’s degree preferred.
• •At least five (5) years of progressively responsible experience in employee relations or labor relations required.
• •At least three (3) years of supervisory, lead, or project leadership experience required.

Required Knowledge, Skills and Abilities

• •Excellent oral, written, presentation, and interpersonal communication skills, including the ability to effectively communicate with employees, management, executive leadership, regulatory agencies, and the Board of Trustees.
• •Strong computer skills, including proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook), case management systems, and internet research techniques.
• •Demonstrated knowledge of federal, state, and local employment laws, human resources principles, workplace investigations, employee relations, and conflict resolution practices.
• •Strong employee relations, conflict resolution, mediation, and consultation skills.
• •Demonstrated leadership and supervisory skills, including the ability to coach, develop, and hold employees accountable for performance and service standards.
• •Ability to prioritize and manage multiple projects, investigations, and competing deadlines in a fast-paced environment.
• •Ability to analyze complex situations, assess organizational risk, exercise sound judgment, and determine appropriate courses of action.
• •Ability to define problems, gather and analyze information, establish facts, draw conclusions, and develop practical recommendations.
• •Ability to collaborate effectively with stakeholders across all levels of the organization and build productive working relationships.
• •Ability to identify employee relations trends, assess workplace concerns, and recommend proactive solutions to mitigate organizational risk and support operational effectiveness.
• •Demonstrated commitment to advancing the mission, vision, values, and strategic objectives of South Texas College.
• •Ability to adapt to changing priorities and perform effectively in high-intensity and rapidly evolving work environments.
• •Ability to read, analyze, interpret, and apply policies, procedures, governmental regulations, and professional publications.
• •Ability to prepare clear, accurate, and comprehensive reports, correspondence, investigatio