Senior Manager, Field Performance Engineering, Energy Storage

About Redwood Materials

Redwood Materials was founded in 2017 by JB Straubel, co-founder and former CTO of Tesla, on a simple but radical idea: the critical minerals powering the energy transition already exist. They just need to come back. Today Redwood is the largest lithium-ion battery recycler in North America — recovering, refining, and redeploying critical minerals from end-of-life batteries back into the supply chain. On the energy side, Redwood has deployed the largest second-life battery project in the world, delivering power to AI data centers in months rather than years using proprietary energy architecture engineered entirely in-house. The company is profitable, the market it operates in is projected to grow 20 to 50 times over the next decade, and Redwood is the only company with the supply chain, the technology, and the operational scale to lead it.

Position Summary:

The Senior Manager, Field Performance Engineering, Energy Storage is accountable for the health of the deployed battery energy storage system (BESS) fleet. The role establishes, manages, and grows a multifunctional department spanning service engineering, applications engineering, field quality engineering, and reliability engineering. The position owns fleet-level statistical reporting on product quality and reliability, directs technical investigations of field issues, and establishes the frameworks that connect field operations to product engineering, including fleet monitoring, escalation, operations and maintenance handoff, and service tooling. This is a fully on-site role at 100 Hooper in San Francisco, with semi-regular travel to field sites.

Essential Duties and Responsibilities

Manages and grows a multifunctional department of service, applications, field quality, and reliability engineers, including hiring and developing functional leads

Accountable for the quality and reliability performance of the deployed BESS fleet

Establishes fleet-level statistical reporting on product quality and reliability, including failure rates, availability, and warranty trends, for engineering and executive leadership

Directs technical investigations of field failures across electrical, thermal, controls, software, and power conversion systems through root cause and corrective action closure

Establishes escalation tiers, service-level agreements, and handoff criteria between operations and maintenance, service engineering, and product engineering, along with frameworks for fleet monitoring, service tooling, and service documentation

Manages applications engineering support for customer system sizing, integration, and site-specific configuration

Manages the feedback loop from field data to product engineering, defining reliability and serviceability requirements for current and next-generation systems

Skills, Knowledge, and Abilities

Bachelor's degree in Electrical, Mechanical, or Systems Engineering or a related field; Master's degree preferred

10+ years of experience with complex electromechanical, power electronics, or grid-scale energy systems, including 3+ years of people management

Experience working safely on high-voltage AC and DC systems, including applicable electrical safety practices

Working knowledge of BESS architecture, including energy management, battery management, power conversion, protection, and thermal management systems

Working knowledge of reliability engineering methods, including failure rate modeling, failure mode and effects analysis, and corrective action tracking

Experience establishing structured escalation models between field operations, service engineering, and product engineering

Ability to travel up to 25% of the time and to support off-hours escalations as required

In accordance with California pay transparency laws, the salary range for this position is listed below. Actual compensation may vary based on a variety of factors, including experience, education, and skills.

California Pay Range:

$230,000 — $300,000 USD

The position is full-time. Compensation will be commensurate with experience.

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