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Jobgether

Senior Manager, Head of Customer Success (AROYA)

US

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hirly's read of this role

Role family
Customer support
Seniority
Lead / management
Country
US
Work mode
Remote-friendly
First seen by hirly
10 Nov 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Head of Customer Success (AROYA) based in the United States.

As Head of Customer Success, you will lead the entire post-sale customer journey for a portfolio of commercial cannabis and controlled environment agriculture businesses. You will oversee a multidisciplinary customer-facing team responsible for onboarding, support, customer success, and agronomic advising. Your mission will be to strengthen customer retention, accelerate product adoption, and drive account expansion by turning individual customers into long-term strategic partnerships. You will establish scalable customer success processes, develop performance standards, and ensure consistent service delivery across the customer base. Working closely with Sales, Product, Engineering, and Finance, you will influence business decisions while identifying opportunities for sustainable revenue growth. This is a strategic leadership opportunity combining people management, commercial ownership, and customer relationship development.

Original posting on Jobgether's site ↗

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