Datamark, Inc.

Senior Manager Operations

Mumbai, Maharashtra, India

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hirly's read of this role

Seniority: Lead / management
Country: IN
Work mode: On-site / unstated
First seen by hirly: 9 Oct 2026

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the posting

Key Responsibilities Operational Management Lead and manage daily BPO operations across both Voice and Non-Voice processes, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Develop, implement, and refine operational strategies that ensure high levels of efficiency, quality, and customer satisfaction. Oversee execution of production plans and monitor team performance metrics to drive continuous improvement. Handle high-level client escalations effec…

Original posting on Datamark, Inc.'s site ↗

Listed on hirly, a job board. hirly is not the employer: Datamark, Inc. is hiring for this role.

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