Senior Manager, Operations Communication

Job Description

About Acrisure:

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with personalized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, real estate services – and beyond.

Since 2013, Acrisure has grown in revenue from $38 million to ~$5 billion and employs ~20,000 colleagues in 19 countries. And this is just the beginning.

Job Summary

The Senior Manager, Internal Communications serves as a strategic communications partner to leaders across Acrisure, developing and executing communication strategies that advance business priorities, strengthen culture, support organizational transformation, and enhance employee engagement.

This role partners closely with senior leaders and key stakeholders to translate business strategy into meaningful communications that inform, align, and inspire employees. The Senior Manager is responsible for developing integrated communications plans, leading complex and high visibility projects, guiding organizational messaging, and ensuring employees remain connected to Acrisure's vision, growth strategy, values, and business objectives.

This role will play a key part in supporting large scale business and operational transformation initiatives, including global operating model evolution, technology modernization efforts, and organizational change programs. The ideal candidate brings experience navigating complex enterprise environments, driving leadership alignment, and delivering strategic communications that enable successful transformation outcomes across diverse employee populations and geographies

Key Responsibilities

Strategic Communications & Business Partnership

• •Serve as a trusted communications advisor to senior leaders, providing strategic counsel on organizational messaging, employee engagement, and change initiatives.
• •Independently develop and execute internal communications strategies aligned with business priorities, enterprise objectives, and organizational goals.
• •Translate complex business strategies and initiatives into clear, compelling communications that create awareness, belief, and advocacy among employees.

Communications Planning & Program Leadership

• •Lead the development and execution of integrated communications plans supporting business initiatives, organizational transformation, acquisitions, and enterprise programs.
• •Develop and execute integrated communications and change management plans for significant technology implementations, including CRM platforms, contact center and telephony solutions, workflow modernization initiatives, and enterprise system integrations.
• •Partner with cross-functional teams across the enterprise to align stakeholders, navigate interdependencies, and deliver multifaceted communications projects from strategy through execution.
• •Establish communication objectives, key messages, stakeholder strategies, communication channels, timelines, and success measures.
• •Manage multiple high visibility communications projects and workstreams across a complex and evolving environment.
• •Lead communications strategies supporting global operating model transformation initiatives, including the establishment, expansion, or integration of delivery centers, shared services organizations, and geographically dispersed teams, ensuring clear communication across multiple employee populations and business functions.

Leadership Communications

• •Partner with leaders across the organization to develop messaging that reinforces business priorities, strategic direction, and organizational goals.
• •Support leadership communications through town halls, presentations, videos, employee events, organizational announcements, and other engagement forums.
• •Provide leaders with communication tools, messaging frameworks, and guidance to ensure effective and consistent communication.
• •Proactively connect leaders and stakeholders across business functions to drive alignment on communications strategies, reinforce accountabilities, and ensure coordinated execution of enterprise initiatives.

Content Strategy & Storytelling

• •Develop and oversee internal communications content that reinforces Acrisure's culture, values, growth strategy, and business priorities.
• •Create and manage content across multiple channels, including email, intranet, newsletters, video, podcasts, internal social channels, and employee events.
• •Identify and elevate stories that highlight employee achievements, business successes, innovation, and strategic progress.

Measurement & Cross Functional Collaboration

• •Measure communication effectiveness through engagement metrics, employee feedback, and business outcomes, using insights to continuously improve communications strategies.
• •Partner closely with business leaders to ensure consistent messaging, alignment with enterprise priorities, and reinforcement of Acrisure's brand and culture.
• •Leverage emerging technologies, including AI-enabled tools, to improve communication effectiveness, reach, and efficiency.

Qualifications

Required Knowledge, Skills & Abilities

• •Demonstrated experience leading communications for global operations transformation, including transitions to global operating models, delivery center expansion, shared services organizations, or other large scale operational changes affecting diverse employee populations and business processes.
• •Proven experience developing and executing integrated communications and change strategies for complex technology transformations, including CRM implementations, contact center platforms, telephony modernization, workflow automation, and related system integrations.
• •Exceptional ability to operate effectively in highly dynamic environments characterized by ambiguity, evolving information, shifting priorities, and accelerated timelines. Able to rapidly establish clarity, provide sound recommendations, and deliver high-quality communications with speed and accuracy.
• •Demonstrated success navigating complex, highly matrixed organizations and influencing stakeholders without direct authority. Skilled at building consensus, driving leadership alignment, reinforcing agreed upon plans and accountabilities, and maintaining communication discipline across multiple workstreams and leadership teams.
• •Exceptional written, verbal, and interpersonal communication skills, with a demonstrated ability to influence and advise senior leaders.
• •Proven experience developing and executing strategic communications that drive business outcomes, organizational alignment, employee engagement, and change adoption.
• •Strong business acumen and ability to translate complex concepts into clear, compelling messaging for diverse audiences.
• •Adept at working through ambiguity and developing communication plans that accommodate multiple scenarios or outcomes
• •Excellent project management and organizational skills with the ability to manage multiple priorities in a fast-paced, decentralized environment. Experience leading communications for organizational transformation, change management, and other high profile business initiatives.
• •Demonstrated ability to build relationships, influence stakeholders, and drive alignment across a decentralized organization with diverse business units, leaders, and employee populations.
• •Analytical mindset with experience leveraging data and insights to evaluate communication effectiveness and inform strategy.
• •Strong collaboration, stakeholder management, and relationship building skills.
• •Proficiency with modern communication technologies and AI enabled tools.

Education & Experience

• •Bachelor’s degree in Communications, Public Relations, Journalism, Business, or related field required.
• •Master's degree preferred.
• •8+ years of progressive experience in corporate c