Senior Manager, Order to Cash

Work Schedule: Night shift, with flexibility to adjust working hours when business needs require.

Work set-up: Hybrid (3 days onsite)

We are looking for an experienced Order to Cash (O2C) Senior Manager to lead end-to-end O2C operations and drive operational excellence across credit management, billing, collections, cash application, dispute management, and customer master data. This role will lead a team of O2C professionals, partner with key stakeholders across the organization, and champion process improvements and automation to improve cash flow, efficiency, and customer experience.

Key Responsibilities

• •Lead and oversee end-to-end Order to Cash operations , including credit management, billing, collections, cash application, disputes, and customer master data.
• •Manage, coach, and develop the O2C team while fostering a collaborative and high-performing culture.
• •Partner with Finance, Sales, Credit, Customer Service, and IT to resolve operational issues and improve overall process execution.
• •Monitor key O2C metrics, including DSO, aging, bad debt provisioning, collection effectiveness, and cash application performance .
• •Identify and lead process improvement, automation, systems migration, and transition initiatives .
• •Drive initiatives to reduce O2C cycle times, improve cash flow, increase accuracy, and enhance customer experience.
• •Ensure compliance with company policies, SOX requirements , and applicable regulatory requirements.
• •Manage escalations and effectively communicate O2C performance, risks, and improvement initiatives to senior stakeholders.

What We’re Looking For

• •Bachelor’s degree in Finance, Accountancy, Commerce , or a related field, or equivalent relevant experience.
• •12–15 years of experience in Order to Cash or a related Finance function, with at least 5 years in an O2C managerial role .
• •Strong knowledge of O2C processes, particularly collections, credit management, invoicing, and cash application .
• •Proven experience leading teams and driving process improvements, systems migrations, or operational transitions .
• •Strong leadership, stakeholder management, analytical, and problem-solving skills.
• •Proficiency in Microsoft Excel and other MS Office applications ; SAP experience is an advantage.
• •Strong English communication skills.
• •Accounting, Finance, or O2C-related certification is an advantage.