Senior Manager, Placement Programs

Summary:

Are you passionate about animal welfare? Do you thrive in a collaborative, mission-driven environment where operations, behavior, and medical teams work together to achieve exceptional outcomes for animals? If so, the Senior Manager, Placement Programs role may be the perfect fit.

Who We Are

Launched in March 2013, the ASPCA Behavioral Rehabilitation Center is the first and only facility dedicated to the study and rehabilitation of extremely fearful, under socialized dogs, such as those confiscated from puppy mills and hoarding situations. In 2017, the ASPCA Behavioral Rehabilitation Center (BRC) relocated to a new permanent and expanded facility in Weaverville, North Carolina. The mission of the BRC is to share best practices, develop structured behavior modification programs for other animal welfare organizations and assist with these programs’ implementation. Our ultimate goal is to maximize lifesaving impact through partnership and collaboration with shelter partners across the country.

What You’ll Do

Under the direction of the Senior Director, Operations, the Senior Manager of Placement Programs will oversee the Coordinator, Adoptions and Placement, and work with departments across the ASPCA to proactively promote, organize and execute the placement of every graduate from the BRC via placement partner and direct placement into adoptive homes.

One of the most critical functions of this role is to serve as part of a harmonious, united team with shelter operations, shelter medicine, and animal behavior experts. This united team is dedicated to collaborating with each other to provide balanced, integrative care and to ensure all work supports the behavioral health of the dogs in treatment.

Senior Manager of Placement Programs reports directly to the Senior Director, Operations and has 1 direct report.

Where and When You’ll Work

This is an in-person position and reports to the Behavior Rehabilitation Center in Weaverville, NC

Availability to regularly 5 days per week (typically Monday through Friday); Available to work a flexible schedule when operationally needed including days, evenings, weekends, and holidays as program needs require. Ability to be “on-call” on a rotating basis with other facility Senior Directors & Managers. Schedules are subject to change as needed by the ASPCA.

This position requires ability and willingness to travel up to 20% of the time; Including ability to travel at least once per quarter to transport animals or deploy to provide support in the field or temporary shelter environment.

What You’ll Get

Compensation

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

The target hiring range for this role is $75,000 - $79,000 annually.

Benefits

At the ASPCA, you don’t have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include but are not limited to:

Affordable health coverage, including medical, employer-paid dental and optional vision coverage.

Flexible time off that includes vacation time, paid personal time, sick time, bereavement time, paid parental leave, and 10 company paid holidays that allows you even more flexibility to observe the days that mean the most to you.

Competitive financial incentives and retirement savings, including a 401(k) plan with generous employer contributions — we match dollar-for-dollar up to 4% and provide an additional 4% contribution toward your future each year.

Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field and so much more.

Check our website for more information on our benefits offerings.

Responsibilities:

What You’ll Do

Responsibility buckets are listed in general order of importance. They include, but are not limited to:

Animal Placement Program Development/Management

Develop and implement direct adoption program enhancements and SOPs to help move graduates into adoptive homes.

Develop and expand adoption and adoption outreach efforts to streamline the direct adoption process to ensure a high-quality experience for both adopters and staff.

Collaborate with the Behavior & Operations teams to develop and maintain a working knowledge of graduates. Coordinate with both teams to participate in treatments and playgroup regularly to gain a more comprehensive understanding of each dog and gather engaging photos and videos of graduates.

Review graduate medical and behavioral documentation to ensure transparency, objectivity, and alignment with organizational standards and goals. Collaborate with medical and behavioral teams to revise documentation as needed, ensuring consistency, professionalism, and a cohesive brand image for external stakeholders.

Assist in scheduling transports with Centralized Placement by working with medical, behavior, operations, and CP to ensure a smooth transition for dogs exiting the BRC.

Follow up on graduates who have been placed with a survey to help us gauge the success of the dog, the adopter, and our program.

Collaborate with Behavior Branch and Centralized Placement Team to onboard new shelter partners; conducting facility visits when necessary to review and introduce the BRC behavioral program.

Develop with the Behavior Branch and CP the development of partner shelter shadowing opportunities as a perk for agencies to better understand our graduates and feel more confident taking them for placement.

Prep dogs for transport to placement partners; collecting all documentation and supplies that need to travel with them.

Act as a point of contact for the Relocation Team and meeting them to load graduate dogs for transports.

In coordination with the Centralized Placement team, transport dogs to partners as necessary, following all transport best practices indicated by the ASPCA Relocation Team.

Treat people around you with Kindness and Compassion, build trust by demonstrating authenticity and following through on your commitments, prioritize your well-being like you do our mission, and work to build strong relationships with your colleagues by participating in communication loops to share and receive honest feedback. You are responsible and accountable for the culture you add to your team dynamic.

People Management

Provide direct oversight to Coordinator, Adoptions and Placement.

Ensure team adheres to standard operating procedures, protocols, and regulatory requirements, and maintain accurate records of compliance activities

Collaborate with BRC leadership to develop, implement, and evaluate employee recognition milestones and engagement initiatives

Arrange tasks and resources effectively to optimize workflow and ensure efficiency

Set clear, achievable team goals, inspiring and motivating team members to perform at their best

Facilitate ample and open communication within and across teams

Directly and immediately address conflict and concerns as the arise, ensuring difficult conversations are productive, respectful, and meaningful

Monitor and evaluate employee performance, fostering growth by providing coaching, regular and timely feedback, and formal appraisals

Work with BRC leadership and the People Team to recruit, hire, and onboard new employees, an