Senior Manager, Pricing Operation

Taiwan Pricing Operation team is looking for a Senior Manager , Pricing Operation who is customer obsessed, motivated, has a bias for action and can think systemically to bring to life new areas of business for the team.

This role will lead a team of junior PM (optional) and operators to work closely with various cross-functional teams (including Catalog, Product, Instock and Merchandising team) to build, launch and scale new needle-moving initiatives that bring direct impact to Coupang Pricing system and wow the Customers. Stakeholder teams may include Product, Engineer, Merchandising, Marketing, PR, Legal, Catalog and In-stock.

This role requires an individual with excellent attention to detail, a knack for operational process planning, analytical capabilities, innovation, and strong business acumen. He/she is comfortable operating in ambiguous environments and has the ownership to identify and lead stakeholder teams to implement creative solutions to streamline and accelerate a wide range of business processes. An individual would succeed in the role when he/she is a strategic thinker, yet capable of rolling up their sleeves and getting their hands dirty to ensure front-line execution excellence.

Responsibilities:

With Taiwan e-commerce understanding, create scalable and automated solutions for end-to-end management of new programs in partnership with various internal teams. Develops SOP for manual management where automation is not possible.

Team management – FTE and dispatch workers.

When an issue arises, dive deep into the roots of the issue, propose solutions supported by data and facts and share impact.

Drive improvement in operational performance and lead projects to further expand our business and enhance both our customers and partner teams experience.

Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross functional-project teams and program stakeholders

Works independently, but also influences and manages project teams, sub-teams and subject matter experts to develop, test or implement new ideas or process improvements.

Ensures that multiple projects within program roadmap meet specified timelines to deliver results

What we are looking for:

Minimum 7 years of experience in program/project/process management or business operations preferably in the e-commerce industry

SQL building experience is a must

English speaking and writing skill are a must

At least 2 year of people management experience.