Senior Manager - Service Delivery

• Business Introduction
• GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems.
• Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.
• Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.

• Position Summary
• You will lead service delivery for key finance processes across our India operations. You will work with shared service partners, market finance teams, IT and regional stakeholders to deliver accurate, timely and controlled outcomes. We value clear communication, practical problem solving and steady delivery. This role gives you visible impact, strong development opportunities and a chance to unite science, technology and talent to get ahead of disease together.

• This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:
• - Lead end-to-end service delivery for assigned finance processes, ensuring quality, timeliness and compliance.
• - Manage relationships with shared service centres, vendors and internal stakeholders to resolve issues and improve outcomes.
• - Monitor service performance using agreed metrics and drive continuous improvement and automation opportunities.
• - Maintain robust controls, support audits and ensure compliance with accounting standards and company policy.
• - Lead, coach and develop a team of service delivery professionals to meet performance expectations.
• - Coordinate change activities, system upgrades or process transitions to ensure smooth implementation and business readiness.

• Why You?
• Work arrangement: Hybrid. You will typically work from an India office 2–3 days per week and remotely for the remainder. Occasional travel within the region may be required.

• Basic Qualification
• We are seeking professionals with the following required skills and qualifications to help us achieve our goals:
• - Degree in Finance, Accounting, Business, IT or a related field, or equivalent professional experience.
• - Minimum 7 years’ experience in service delivery, finance operations, shared services or process management.
• - Experience managing vendors, shared service partners or outsourced providers.
• - Strong practical knowledge of month-end close, reconciliations, financial reporting and controls.
• - Experience working with ERP systems (for example SAP) and good Excel skills.
• - Good written and spoken English communication skills.

• Preferred Qualification
• If you have the following characteristics, it would be a plus:
• - Professional qualification such as CA, ACCA, CIMA or relevant service management or project management certifications.
• - Experience in a multinational or matrix organisation and working with cross-functional teams.
• - Hands-on experience with process automation or analytics tools (for example Power BI, RPA).
• - Background in finance transformation, ERP implementations or large-scale change programmes.
• - Familiarity with control frameworks, SOX or audit readiness practices.
• - Experience coaching and developing teams in a fast-paced environment.

• What you will bring to the team
• You communicate clearly and build strong working relationships. You focus on practical solutions and reliable delivery. You stay calm under deadlines and guide others through change. You act with integrity and create an inclusive environment where everyone can contribute. You are curious and eager to grow your career while making meaningful impact.

• Ready to apply?
• If this role fits your skills and ambitions, we would love to hear from you. Please apply now and tell us how you would contribute. If you need adjustments during the recruitment process, let our recruitment team know so we can support you.
• Skills

Business Acumen, Cyber Risks, Data Analytics, Digital Fluency, Driving Continuous Improvement, Financial Controlling, Financial Management Reporting, Stakeholder Management

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK:

As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.

Please contact our Recruitment Team at IN.recruitment-adjustments@gsk.com to discuss your needs.

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