Senior Manager Supplier Risk & Incident Management - Flutter Functions, Hybrid


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Senior Manager Supplier Risk & Incident Management - Flutter Functions, Hybrid

About Betfair Romania Development ​:

Betfair Romania Development is the largest technology hub of Flutter Entertainment, with over 2,000 people powering the world’s leading sports betting and iGaming brands. Exciting, immersive and safe experiences are delivered to over 18 million customers worldwide, from our office in Cluj-Napoca. Driven by relentless innovation and commitment to excellence, we operate our own unbeatable portfolio of diverse proprietary brands such as FanDuel, PokerStars, SportsBet, Betfair, Paddy Power, or Sky Betting & Gaming,

Our Values:

The values we share at Betfair Romania Development define what makes us unique as a team. They empower us by giving meaning to our contributions, and they ensure that we consistently strive for excellence in everything we do. We are looking for passionate individuals who align with our values and are committed to making a difference.

Win together | Raise the bar | Got your back | Own it | Positive impact

About Flutter Functions:

The Flutter Functions division is a key component of Flutter Entertainment, responsible for providing essential support and services across the organization. The division encompasses various corporate functions, including finance, legal, human resources, technology, and more, ensuring seamless operations and strategic alignment throughout the company.

Role Overview:

Our Procurement function plays a critical role in enabling Flutter's global ambitions — managing billions in third-party spend, driving supplier partnerships, and delivering the operational infrastructure that underpins the group's commercial success. As part of Procurement, Supplier Risk & Assurance enables the identification and management of risk exposure related to engagement of suppliers. The Senior Manager Supplier Risk & Incident Management is a key role responsible for the design and continuous improvement of supplier risk and incident frameworks, aligned with Flutter enterprise risk.

The role requires an individual with expertise in supplier management processes and the ability to leverage this to accelerate the objective of best-in-class supplier risk process and procedural capabilities. With an ability to balance the needs of multiple of diverse stakeholders with, at times, conflicting requirements, this role will lead and support the Supplier Risk & Assurance (SR&A) team and broader Flutter organisation to establish an ongoing practice of identifying and managing supplier risks and enabling effective response when incidents occur.

Key Accountabilities & Responsibilities:

Process Design & Continuous Improvement

• •Critically assess existing processes and identify optimisation opportunities
• •Identify and reduce friction points, bottlenecks, and compliance gaps both within Supplier Risk processes and their interplay with upstream and downstream activities
• •Ensure processes are designed with appropriate segregation of duties, approval workflows, and audit trail
• •Ensure all processes have transparent reporting and metrics which evidence process compliance or otherwise, enabling early management intervention where required
• •Partner with Supplier Risk infrastructure & Elevate team to develop a global implementation approach including both Coupa supported locations, in addition to locations using other tools
• •Maintain up-to-date process documentation and ensure timely communication of changes to all relevant stakeholders
• •Champion a culture of process excellence, enabling best practices to be surfaced and adopted across regions and brands
• •Drive an agenda of continuous improvement by establishing a community of stakeholders to enable ongoing review and alignment

Supplier Risk Management Framework

• •Partner with Risk Domains to review existing processes and determine where process-level risks and control weaknesses (“Supplier Risk Findings”) are identified as part of both supplier onboarding and supplier assurance
• •Develop and implement processes to enable remediation and/or risk acceptance in partnership with applicable risk domains and Procurement
• •Ensure risk identification and remediation process is embedded in overall procurement processes to increase ability to obtain contractual commitment from suppliers to address risks
• •Partner with applicable Supplier Management stakeholders to ensure open Risk Findings are monitored to closure

Supplier Incident Management Framework

• •Partner with Risk Domains to review existing processes and determine how & where supplier incidents (excluding IT Incidents) (“Supplier Incidents”) are identified & reported
• •Develop and implement processes to enable resolution in partnership with applicable risk domains and Procurement
• •Ensure incident identification and resolution process is embedded in supplier management processes to increase ability to respond timely
• •Partner with applicable Supplier Management stakeholders to ensure unresolved Incidents are monitored to closure

Supplier Risk Acceptance Approach

• •Work with Enterprise Risk to develop a supplier risk acceptance methodology aligned to Flutter standards, including periodic re-review based on priority
• •Work with Risk Domains to align on risk acceptance process

Supplier Risk & Incident Portfolio Management

• •Develop and implement a methodology to holistically review Supplier Risk Findings and Supplier Incidents to identify, report themes and recommended actions where applicable, in partnership with Procurement Reporting & Analytics and Enterprise Risk
• •Review themes on a periodic basis with Procurement teams and, where applicable, Business stakeholders and agree actions to address
• •Track planned actions to closure

Technology, Automation & Digital Enablement

• •Act as the Supplier Risk & Incident process owner and SME for procurement technology platforms
• •Operate as the ‘voice of the process’ in cross-functional transformation initiatives, working collaboratively to ensure that Supplier Risk maximises these opportunities to continuously evolve
• •Lead the definition of process requirements for platform transformation and ensure proposed solution designs meet and/or exceed these requirements whilst working to accommodate appropriate compromises essential to delivery

Stakeholder Engagement & Change Management

• •Build and maintain strong, trusted relationships with stakeholders across Procurement, Risk Domains, and business units globally
• •Partner with regional and divisional procurement leads to ensure global process consistency while allowing appropriate local flexibility
• •Act as a visible advocate for Supplier Risk process excellence

Skills, Capabilities & Experience Required:

• •Deep experience in supplier risk and incident management programme management and process improvement (8+ years)
• •Strong experience and knowledge of all parts of the supplier lifecycle
• •A proven track record of implementation/transformation/operational responsibility within supplier management or TPRM functions
• •A ‘risk’ mindset with proven ability to balance commercial considerations with risk management
• •Excellent stakeholder management skills with the ability to influence and build consensus across cross-functional, and geographically dispersed audiences
• •A ‘self-starter’ comfortable being solely accountable for ultimate delivery of objectives
• •Strong written and verbal communication skills; ability to translate complex process concepts into clear, accessible documentation and presentations
• •Ownership of design and ongoing monitoring of compliant supplier risk control frameworks
• •Proven ability to lead projects from ideation through planning and to execution
• •Extremely customer-focused and takes the time to understand the needs of the business
• •Passionate team-player with the highest level of integrity and ethics
• •Advanced level of English skills
• •Experience in working in global organisations