Senior Manager, TD Premier - Performance Insights and Strategic Planning

Work Location:

Charlotte, North Carolina, United States of America

Hours:

40

Pay Details:

$115,440 - $186,160 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Analytics, Insights, & Artificial Intelligence Job Description:

Department Overview:

TD Premier is a cornerstone of the One TD strategy, designed to deliver a seamless, elevated experience for our Mass Affluent customers. It is a Retail Program that delivers relationship banking, proactive advice and legendary service for our clients. It fosters deep collaboration across Retail and Wealth, embedding partnership at every level—from frontline coaching to strategic program evolution. By equipping colleagues with the skills and mindset to deliver white-glove service, our Leaders will ensure our brand promise is consistently upheld across all customer touchpoints.

The Senior Manager, Analytics & Insights manages a team of Business Insights & Analytics specialists and works closely with various internal stakeholders/partners to understand business objectives, identify data/information needs, opportunities for improvement and helps inform and support business decisions and strategies.

Depth & Scope:

• •Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• •Oversees and leads a large and/or highly complex, and diverse reporting function for an area of significant risk, complexity or scope
• •Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external/internal, enterprise knowledge, recognizes and anticipates emerging trends and identifies operational efficiencies and opportunities with other business management/enterprise areas
• •Facilitates key strategic discussions and provides thought leadership to executive audience (output may include strategic roadmap and/or deliverables/frameworks/short to long term goals etc.)
• •Sets operational team direction and collaborates with others to execute on common goals
• •Focuses on longer-range planning for functional area (e.g. 12 months or greater)

Education & Experience:

• •Undergraduate degree or advanced technical degree preferred (e.g., math, physics, engineering, finance or computer science) Graduate's degree preferred with either progressive project work experience, or;
• •7+ year of relevant experience; higher degree education and research tenure can be counted

Customer Accountabilities:

• •Manages team of Business Insights & Analytics professionals/specialists
• •Ensures team collaboration with partners on business problems/issues and provides fact-based analytical advice that aligns to strategy and drives shareholder value
• •Manages escalated client issues or priorities and reaches out to appropriate areas to resolve or minimize business problems/issues
• •Applies judgement, discretion and collaborates with internal partners to navigate and resolve ambiguous issues
• •Reviews and/or contributes on the presentation of insights back to executive leaders/business partners to drive strategic improvement; also responsible for contributing to overall direction of team regarding emerging tools/techniques/methods in presenting or visualizing key information
• •Collaborates with business partners to shape and prioritize ad hoc analysis

Shareholder Accountabilities:

• •Leverages data systems and various sources to ensure team is equipped to formulate well defined solutions to solve business problems
• •Ensures team leverages knowledge of data capabilities across the organization to build and deliver on business analytics and insights
• •Oversees the development and ongoing analysis for a business line or functional area employing both internal and external data from various sources
• •Supports execution with excellence on key initiatives/programs
• •Designs effective test and learns for various programs or scenarios
• •Develops business specific plans; ensures work and resources are aligned to support objectives
• •Identifies opportunities for business growth within a specific business or function by identifying potential use cases and value drivers
• •Proactively supports the identification of issues, trends and opportunities, and brings forward recommendations based on judgment and facts
• •Leads team to prepare framework to succinctly take complex data and translate it into clear and concise recommendations
• •Ensures deep understanding and contributes to the achievement of the business strategy, goals, and objectives
• •Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high-risk transactions/activities as necessary
• •Manages oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed
• •Oversees or leads the facilitation and/or implementation of action/remediation plans to address performance/risk/governance issues
• •Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
• •Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• •Cultivates and models the Colleague Promise to support colleague growth, and a culture of care; makes an impact at work and in our communities by leading with authenticity and supporting well-being to represent TD's brand
• •Connects the alignment of colleague's contributions with the TD Shared Commitments
• •Builds and retains an engaged and diverse team that embraces diversity of thought, creativity and curiosity; where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborates to move with speed and get things done
• •Demonstrates inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results
• •Sustains, identifies strong talent, recruits and develops a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome
• •Enables colleague growth by encouraging colleague development to achieve career and business objectives; ensures timely feedback, motivates appreciation and recognition to all colleagues
• •Enables a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership
• •Fosters an environment that promotes sharing of knowledge, information, skills, and subject matter expertise among the team; ensures timely management and escalation of issues and creates opportunities to collaborate with other functions and teams
• •Leads team through change and creates an environment where teams feel psychologically safe to ch