Senior Manager, Technical Delivery

Integration meets Innovation

At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world.

The Senior Manager, Technical Delivery is a senior leadership position within Celigo's Professional Services organization, responsible for managing and developing a team of highly skilled Solution Architects and Developers. This role bridges technical depth with people leadership, ensuring that client-facing delivery teams operate with excellence, consistency, and innovation. The ideal candidate is an AI-savvy integration specialist with a deep understanding of iPaaS platforms, enterprise system integration, and modern automation paradigms—who can also inspire, coach, and scale a high-performing technical team.

The Senior Manager, Technical Delivery serves as both a strategic leader and a technical authority, partnering with Professional Services leadership, Sales, and Product teams to align delivery capabilities with business goals. This individual is expected to champion the adoption of Celigo's agentic services, AI-enabled integration patterns, and iPaaS capabilities across the team and with clients.

What would you do if hired?

People Leadership & Team Development

Directly manage, mentor, and develop a team of Solution Architects and Sr. Developers across the full delivery lifecycle

Conduct regular 1:1s, performance reviews, career development planning, and skills assessments for all direct reports

Foster a culture of continuous learning, innovation, and technical excellence within the team

Identify skill gaps and create targeted development plans, training programs, and certification paths for team members

Recruit, onboard, and retain top integration talent in alignment with organizational growth goals

Provide technical guidance and coach the team to be consultative during their engagements

Technical Delivery & Oversight

Oversee and quality-review the design and delivery of scalable integration solutions using the Celigo integrator.io platform

Ensure team members follow best practices for API integrations, building AI agents, data transformation, security, governance, and performance optimization

Lead or contribute to architecture review sessions for complex, highly customized integration engagements

Serve as an escalation resource for technical blockers on active projects, providing hands-on guidance when needed

Champion the adoption of Celigo iPaaS, agentic services, MCP servers, and AI-enabled automation across all delivery engagements

Drive consistency in integration patterns, reusable solution templates, and methodology improvements across the team

Client Engagement & Stakeholder Management

Engage directly with customers and partners as a senior technical representative during complex or strategic project phases

Partner with Solution Architects to lead design workshops, business process assessments, and integration roadmap sessions

Review and validate Statements of Work (SOW), project estimates, and solution designs for accuracy, feasibility, and profitability

Act as a voice of the customer internally, helping shape product design, delivery methodology, and service offerings

Support pre-sales activities by providing technical credibility and delivery scoping expertise alongside Sales, Engagement Managers and Solution Architect teams

Operational Excellence & Strategy

Own delivery KPIs for the team including utilization, customer satisfaction, time-to-value, and quality metrics

Work with Professional Services leadership to refine and scale delivery methodology, tooling, and documentation standards

Coordinate with Sales, Product, Customer Success (CX) and Support organizations to ensure seamless customer journeys from pre-sales through post-go-live

Contribute to internal initiatives such as tiger teams, methodology improvements, and cross-functional knowledge-sharing programs

Stay current with emerging iPaaS trends, AI/ML integration patterns, and Celigo platform roadmap to inform team strategy and client advisory

Who are we looking for?

Skills & Abilities

Exceptional people leadership skills with demonstrated ability to develop, motivate, and retain technical professionals

Strong problem-solving skills with the ability to navigate complex integration challenges and guide teams through technical ambiguity

Excellent verbal and written communication skills across technical and non-technical audiences, including executive stakeholders and clients

Client-facing professionalism with the ability to lead design workshops, advisory sessions, and executive briefings

Deep business acumen with the ability to connect technical delivery to business outcomes and revenue goals

Ability to manage multiple competing priorities across a team in a fast-paced, client-driven professional services environment

Strong ownership mindset with attention to detail and a bias toward action and accountability

Fast learner with the drive to self-educate on emerging technologies and translate them into practical value for clients and the team

Ability to translate abstract business requirements into concrete, scalable technical and process solutions

Collaborative partner who can work across Sales, Product, Support, and Delivery functions to drive customer success

Technical Skills

Deep understanding of iPaaS architecture patterns, middleware concepts, and cloud integration best practices

Strong experience with API integrations and API management (REST, SOAP, webhooks, OAuth, token-based authentication)

Proficiency in or strong familiarity with JavaScript/Node.js for integration scripting, hooks, and transformations

Experience with ERP system integrations (NetSuite, Acumatica, Microsoft Dynamics, SAP, etc.) and cloud/SaaS platforms (Salesforce, Shopify, Amazon, HubSpot, etc.) is required

Data transformation expertise across formats including JSON, XML, CSV, EDI, and flat files

Experience integrating and operationalizing AI/LLM services within enterprise integration workflows

Familiarity with agentic architectures and orchestration concepts, including Celigo agentic services and MCP servers

Understanding of integration lifecycle management: requirements, design, build, testing, go-live, and post-production support

Hands-on experience with legacy integration methods (FTP, ACH, fixed-width files, EDI) is a plus

Familiarity with enterprise application ecosystems and how integration connects business processes end-to-end

Education & Experience

Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field; MBA or MSIS preferred

12+ years of combined experience in integration development, solution architecture, or technical consulting within enterprise software or iPaaS environments

7+ years of direct people management experience leading technical delivery teams in a professional services or consulting context

Proven ability to manage and develop teams of developers and/or solution architects across multiple concurrent customer engagements

Experience across the full delivery lifecycle from requirements and SOW definition through post-go-live support and knowledge transfer

Strong background in client-facing delivery with a track record of managing senior stakeholder relationships

Demonstrated experience with AI-enabled integration patterns, LLMs, agentic services, or MCP server architectures

Experience with Celigo integrator.io or comparable iPaaS platforms (MuleSoft, Boomi, Workato, Jitterbit, etc.) strongly preferred

Prior experience in a pre-sales or solution