Senior Manager, Technical Delivery - Client Data Platform & Analytics

Senior Technical Delivery Manager, CRM Technology & Client Data

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role:

CHANEL is looking for a S enior Technical Delivery Manager, CRM Technology & Client Data to join our US TECH CRM team in New York City . The Senio r Technical Delivery Manager, CRM Technology & Client Data at C HANEL acts as the bridge between strategic Salesforce CRM visio n , the business and hands-on execution. Th is Delivery Senior Manager is the primary subject matter expert for Salesforce Data 360 and the Chanel CRM ecosystem ( Salesforce Data 360, Marketing Cloud, Google BigQuery) . Strong partner ship with the Tech Data 360 Product Owner , on the strategic roadmap , is necessary. T h e ideal candidate has expertise in and is responsible for designing, validating , and leading the implementation of scalable and innovative technical solutions .

The Senior Delivery Manager i s a t echn ical program manager who will dive deep into data models, integration patterns, and platform capabilities to guid e business stakeholders on how to best leverage our client data platforms to solve complex business challenges . Th is IC role will partner with several internal teams to define and manage initiatives to drive the business in a complex luxury retail environment. The role will manage the vendor , w orking with business stakeholders, internal PM/BA team, testers, and other internal and external technology teams to ensure on time and successful delivery of the CRM roadmap.

What impact you can create at CHANEL:

Translate Architecture into Action: I n close partnership with the CRM Architect, deconstruct high-level architectural blueprints into detailed technical designs, data flows, and actionable user stories for the development team

Own Project-Level Design: Serve as the technical design authority for the delivery team, making critical implementation decisions for components within Salesforce Data Cloud (e.g., data stream configuration, identity resolution logic, Calculated Insight formulas)

Ensure Architectural Adherence: Act as the guardian of the architect's vision during implementation, ensuring all development work strictly adheres to established enterprise standards, patterns, and best practices

Lead the Build: Lead the Agile Delivery Team responsible for executing the CRM technical roadmap. Manage sprint planning, resolve technical roadblocks, and ensure the on-time delivery of high-quality code

Hands-On Validation: Conduct proof-of-concepts and personally validate new Salesforce Data Cloud features to confirm their suitability and application against the architectural design

Implement Best Practices: Own and enforce the team's engineering standards, including environment management, release protocols, code versioning (CI/CD), and deployment methodologies

Drive Quality: Implement and manage rigorous code review processes, automated testing, and QA practices to ensure the stability and integrity of all deliverables

Technical Problem Solving: Act as the primary escalation point for the most complex technical issues within the platform, performing deep-dive analysis and orchestrating solutions

Maintain an expert-level, feature-by-feature understanding of the Salesforce Data 360 Cloud platform and its integration capabilities

Advise the Product Owner and business stakeholders on the practical application and effort required for new features, grounding their requests in technical reality

Provide continuous feedback to the CRM Architect on platform performance, limitations, and opportunities for improvement discovered during implementation

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You are energized by:

Being highly collaborative, adaptable to different audiences and ways of working

Ability to navigate and influence cross-functionally, acting as a team player

Strong relationship management skills

Entrepreneurial spirit

Strong organizational & management skills, ability to multi-task concurrent projects and help team adhere to deadlines

Ability to independently identify issues, collect data, establish facts, and draw valid conclusions

What you will bring to the team:

Hands-On Technical Leader: A "player-coach" who is as comfortable leading a technical design session as they are reviewing complex code and configuration. This captures the essence of being both a manager and a practitioner

Pragmatic & Analytical Problem-Solver: Possesses a strong analytical mindset to independently diagnose complex issues, balanced with the pragmatism to balance technical excellence with the practical needs of business delivery

Collaborative & Influential Communicator: A natural collaborator who can build strong partnerships with architects and developers, and effectively communicate and influence across all levels, from technical teams to senior business leaders

Expert Delivery & Project Manager: Demonstrates proven organizational skills to manage concurrent projects, indirect teams, and vendor partners, ensuring deadlines are met and teams are aligned

Commitment to Engineering Excellence: Shows meticulous attention to detail and an unwavering commitment to delivering high-quality, robust, and scalable solutions.

Highly Desired: Salesforce Data 360/ CDP Cloud Consultant

Strongly Preferred: Salesforce Certified Administrator, Platform Developer I, Data 360 Consultant, and/or other relevant consultant certifications

Understanding of CRM, CDP, Data Analytics, Data Processing (Master Data Management, Data Quality Management ) and Consumer Databases principles

Strong knowledge and experience of Consumer databases and CRM development and configuration

Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies

Demonstrated use of basic AI in the current role, such as automation of administrative tasks or personal productivity examples, must have

Knowledge of Agentforce Vibes for rapid prototyping, very nice to have

Position Logistics:

Based in New York City with hybrid work model – 3 days on-site minimum in Midtown Manhattan - New York City (NYC preferred, will consider candidates for office in Piscataway, NJ)

Minimum of 7 years CRM / CDP / Data 360 experience, with Salesforce expertise (Sal esforce Marketing Cloud, Data 360/ CDP and Salesforce Core)

Highly Desired: Salesforce Data 360/ CDP Cloud Consultant

Strongly Preferred: Salesforce Certified Administrator, Platform Developer I, Data 360 Consultant, and/or other relevant consultant certifications

Bachelor's degree or equivalent experience. A master’s degree is a plus.

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate .

Compensation:

The anticipated base salary range for this position is $87,500-$1 75 ,000. A base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks .

Benefits and Perks:

Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund

Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)

Generous paid time off policies to include vacation, holiday, sick and volunteer days

401K and other incentives

Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Sa