Senior Manager - Technology, Mumbai

• Role: Senior Manager - Technology, Mumbai (Dadar East)
• Experience: 5+ years
• Salary: upto 12 LPA
• ________________________________________________________ About the Role The Senior Manager – Technology will lead the organisation's digital transformation, strengthen internal MIS capabilities, oversee technology vendors, improve reporting systems, and build a scalable technology infrastructure. Currently, the organisation manages multiple program verticals across its educational and skill-building initiatives. The internal team includes MIS Executives who handle day-to-day data entry and routine operations, but rely on external software vendors and consultants for frontend, backend, database support, API-connected dashboard integrations, server management, and Business Intelligence tooling. The Senior Manager – Technology will bridge this gap by building in-house technical capacity, taking ownership of the technology roadmap, and serving as the primary point of accountability for MIS performance across the organization.
• Key Responsibilities Strategic Guidance & Technology Oversight
• •Monitor overall MIS operations, reporting systems, and workflow processes across all departments.
• •Provide strategic direction and governance to ensure smooth implementation and adoption of technology systems.
• •Support the rollout of the digital roadmap and automation processes.

• Team Capacity Building & Mentorship
• •Conduct guidance, troubleshooting, and skill-building sessions for Junior MIS staff and operational teams.
• •Build internal team capacity to understand, manage, and utilize dashboards, reporting tools, and MIS platforms effectively.
• •Foster a collaborative, tech-forward culture across program teams.

• Vendor & Consultant Coordination
• •Act as the main point of contact for external tech consultants on strategic planning and infrastructure improvements.
• •Coordinate with external software vendors for system development, feature enhancements, timeline adherence, and issue resolution.
• •Oversee vendor deliverables, service level agreements (SLAs), and technology contracts.

• Dashboard Management & Technical Troubleshooting
• •Design, prepare, and maintain operational and executive dashboards for management visibility and strategic decision-making.
• •Actively troubleshoot complex MIS challenges, including server errors, data integration issues across API connections, and system bugs.
• •Coordinate bug-fixing efforts and ensure high data integrity across all platforms.

• Qualification & Experience
• •Education: Master's degree in Computer Science, Computer Applications, Information Technology, or a related field.
• •Experience: Minimum 5 years of progressive experience in technology or MIS leadership roles.
• •Proven track record in managing technology infrastructure, dashboard platforms, data workflows, and vendor relationships.
• •Prior experience in the non-profit, social impact, or education sector is a strong advantage.

• Desired Skills & Competencies
• •Technology & Data: Strategic understanding of integrated MIS systems, data platforms, business intelligence (BI) tools, cost-effective tech solutions, and automation frameworks.
• •Dashboarding: Hands-on expertise in developing, maintaining, and interpreting complex data dashboards.
• •Communication: Ability to bridge technical concepts for non-technical stakeholders and drive user adoption across diverse teams.
• •Analytical & Operational Mindset: Ability to optimize systems and leverage data to drive operational efficiency and executive decision-making.

• Personal Attributes
• •Strategic, analytical, and structured thinker.
• •Strong project management skills with the ability to prioritize and multitask effectively.
• •Passionate about leveraging technology to drive social impact.
• •Openness to traveling locally and working flexible hours when required.

• Terms & Operational Guidelines
• •Working Days: Monday to Saturday with 2nd and 4th Saturday off.

• Professional Support & Mentorship As part of a three-year technology enhancement program, the selected candidate will receive ongoing mentorship and guidance from a dedicated Technology Consultant. This includes onboarding support, regular review sessions, strategic advice on technology architecture, and shared best practices to build long-term technology leadership within the organization.
• Hiring Process:

• Step 1: Resume Shortlisting
• Step 2: R1 with HR
• Step 3: Leadership interview round (could be split in two)

- Hiring Note : Applications will be reviewed on rolling basis. This job is first posted on September 23rd, 2026 on Ground Zero

For any questions, ping us on WhatsApp chat: +91-8058331557