Senior Manager-Water and Energy Services

Description

Senior Manager, Water & Energy Services (“SM”)

Water & Energy Services (“WES”) | Global Water Technology, Inc.

Executive Narrative : The Senior Manager, Water & Energy Services is a senior client and technical leader responsible for managing complex water and energy programs, strengthening strategic client relationships, and driving sustained growth across a portfolio of mission-critical accounts. This role sits at the intersection of technical expertise, client leadership, and commercial development within GWT’s Water & Energy Services platform.

The Senior Manager is accountable for ensuring that GWT’s technical solutions deliver measurable operational, financial, and sustainability outcomes for clients. This includes maintaining deep knowledge of client systems, identifying opportunities for program optimization and expansion, and ensuring that service delivery consistently reflects GWT’s standards of excellence. Beyond technical execution, the Senior Manager plays a critical role in business development and account growth. They actively identify emerging client needs and new commercial opportunities, working in close partnership with WES Business Development leaders and Corporate Sales & Marketing teams to translate technical insight into differentiated solutions and strategic proposals.

The Senior Manager serves as a technical and consultative partner in the pursuit of new client relationships and the expansion of existing accounts. Depending on portfolio structure and organizational needs, the Senior Manager may provide formal or informal leadership and mentorship to Analysts, Engineers, and other technical professionals supporting assigned accounts. In all cases, the role influences technical standards, shares expertise, and supports the development of team members contributing to client programs, helping to elevate service quality and technical excellence across the portfolio.

In essence, the Senior Manager ensures that GWT’s Water & Energy Services offering is delivered with depth, consistency, and strategic value while actively contributing to both client success and the growth of the business.

Key Responsibilities:

Client Leadership and Account Management

· Own strategic relationships within a portfolio of complex commercial and industrial clients.

· Serve as the primary technical and advisory leader for key accounts, ensuring high levels of client satisfaction and retention.

· Conduct regular business reviews, technical assessments, and program evaluations to demonstrate value and identify improvement opportunities.

· Anticipate client needs and proactively recommend program enhancements, system upgrades, and efficiency initiatives.

Technical Program Delivery

· Design, implement, and optimize water and energy treatment programs across systems including boilers, cooling towers, closed-loop systems, potable water, wastewater, and pre-treatment processes.

· Perform and oversee technical audits, water testing, and system diagnostics to ensure program performance and compliance with applicable standards.

· Diagnose and resolve program deviations through technical troubleshooting, equipment evaluation, and chemical program optimization.

· Develop and deliver high-quality technical documentation, reports, and proposals that translate complex data into actionable insight for clients.

Commercial Growth and Business Development

· Independently identify, pursue, and close new client opportunities and expansion opportunities within existing accounts and adjacent markets, including multi-site opportunities.

· Develop and execute account and territory-level growth plans aligned with WES and regional strategic priorities.

· Partner closely with WES Business Development leaders and managers to support pipeline development, technical discovery, solution design, and proposal strategy.

· Collaborate with Corporate Sales and Marketing functions to leverage campaigns, industry positioning, and brand initiatives to generate qualified opportunities.

· Partner or lead in technical discovery, site assessments, and solution design for prospective clients, translating operational needs into differentiated GWT value propositions.

· Support proposal development, pricing strategy, and contract negotiations in coordination with Business Development and corporate sales & marketing teams.

· Build and maintain a network of relationships with facility managers, engineers, contractors, consultants, and industry partners to generate sustained opportunity flow.

· Track and manage growth opportunities within CRM systems, ensuring visibility, accountability, and alignment with regional revenue targets.

Team Leadership, Training, and Mentorship

· Provide technical leadership, guidance, and mentorship to Analysts, Engineers, and Managers supporting assigned client programs, whether through direct reporting relationships or matrixed collaboration.

· Set clear expectations for technical quality, service standards, and client communication across team members contributing to the account portfolio.

· Support onboarding, training, and skill development of team members working within the Senior Manager’s portfolio, reinforcing GWT methodologies and best practices.

· Coordinate work plans and responsibilities among technical and service resources to ensure consistent coverage and performance across accounts.

· Contribute to performance feedback and development discussions in partnership with Territory and District leadership, without requiring formal people-management responsibility in all cases.

Operational Excellence and Collaboration and Collaboration

· Collaborate with Territory Managers, District Managers, and corporate teams to align client strategies with broader territory and district objectives.

· Leverage GWT resources including technical services, inside sales, and operations to enhance client outcomes and program performance.

· Maintain accurate documentation, reporting, and CRM records to support operational transparency and performance management.

Mergers, Acquisitions, and Integration

· Support the integration of acquired clients and technical programs within the assigned portfolio to ensure continuity of service and client confidence.

· Assist in onboarding acquired personnel and aligning technical practices with GWT standards.

· Identify integration risks related to client expectations, technical performance, or service continuity and escalate as needed.

· Reinforce GWT’s culture, service standards, and technical methodologies across integrated accounts and team members.

Typical Qualifications :

· 10–18+ years of experience in water treatment, energy services, industrial services, or a related technical field.

· Advanced technical knowledge of industrial water systems including boilers, cooling towers, closed-loop systems, and water safety programs.

· Proven ability to manage complex client portfolios and deliver measurable technical and financial outcomes.

· Demonstrated success in consultative selling, account expansion, and long-term client relationship management.

· Experience leading and developing technical or service team members in a field-based environment.

· Strong analytical, problem-solving, and diagnostic capabilities in complex mechanical and chemical systems.

· Excellent written and verbal communication skills with the ability to translate technical concepts into business-relevant insights.

· Bachelor’s degree in engineering, chemistry, biology, environmental science, or a related discipline preferred; equivalent industry experience considered.

· Certified Water Technologist (CWT) or similar credential preferred.

Working Conditions: The Senior Manager is a field-based position with the majority of work performed at client facilities, including mechanical rooms, boiler rooms, industrial production facilities, healthcare environments, and commercial buildings. The role requires regular travel