Senior Market Manager, Vietnamese Speaking (Bangkok Based)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The role needs to be physically based in Bangkok, Thailand.

The Community you will join:

The Homes team is responsible for growing Airbnb’s destination business and growing the supply ensuring we maintain a competitive portfolio of accommodation listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.

The difference you will make:

As a Senior Market Manager, you will be responsible for the Homes business growth in Vietnam, and to maintain a competitive supply. Focusing on these responsibilities, you will build Airbnb’s strong market presence by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of Homes acquisition and retention and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.

A typical day:

Build and manage partner relationships within Vietnam Core Host accounts, develop strong and long-lasting partnerships

Prospect and onboard new, high-quality supply in your assigned geography

Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales

Proven ability to handle operational complexity and ability to maximize the impact of resources

Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners

Represent Airbnb in external meetings and events with Core Hosts in your market

Educate hosts on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders

Hold regular optimization calls and business reviews with your partners

Respond to and deliver exceptional service to your Core Hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance

Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success

Your expertise:

10+ years of experience in partnership, Business development, sales, or account management

Experience in Tech (Travel tech is a plus)

Experience in Vietnam is a must

Strong time management and prioritization skills

Proven track record of being able to effectively work a leads pipeline or book of business

Excellent communication and presentation skills and ability to communicate effectively with hosts via phone, email, meet-up, and in-person

Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work

Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus

The ability to get things done with constantly changing priorities, projects, and deadlines

Ability to travel to Vietnam depending on business needs

Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus

Proven experience working cross-functionally

Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments;

Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;

Charismatic self-starter who is resourceful and self-sufficient

Fluent in Vietnamese and English is a must

Our commitment to inclusion & belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.